Telus Extend. Wifi calling

[nasty]

The future of the phone system, VOIP, is coming  to Telus. Great to have alternatives to transfer your voice/text to wifi and on more devices than just your cell phone.

Telus currently testing(in Beta) wifi calling for people who live in low quality cellular areas. Extend is an IP-based solution for TELUS customers, by using an app.

 App screenshots on Android

https://play.google.com/store/apps/details?id=com.telus.telusextend

http://mobilesyrup.com/2014/10/17/telus-extend-takes-on-rogers-one-number-by-bringing-free-voice-and...

TELUS has launched a new service in beta that allows smartphone, tablet and laptop users to make phone calls and send text messages over WiFi. Called TELUS Extend, it will be available for free to all existing wireless subscribers.

Similar to Rogers One Number, the app bypasses TELUS’s cellular network to initiate calls, and doesn’t count towards a customer’s monthly voice or text allotment.

Extend also allows TELUS customers to make calls to any North American number free of charge, regardless of whether their plan has a long distance add-on.

Meant to augment a customer’s existing cellular plan, Extend lets customers make and receive calls on a tablet or laptop

[lakeshiner]

It was worth a try!!

--
Thank You,
Mike Nevakshonoff

[Jono]

So is there any progress on this front?  This has got to be one of the longest beta tests I have ever seen.  You do know that the Rogers One Number has been available for at least 4 years now right? 

Thanks.

Jono

[fraunhofer]

i concur, and i switched to a business account a while ago and lost this functionality. It was great while i had it but shame it doesn't work on business accounts. 

Used it in europe on my laptop with a wireless headset. It was awesome. Used it in the states on my laptop, it was awesome. So yea this should be out of beta and into customers hands 🙂

[fraunhofer]

I have some really specific, pointed questions about telus extend, so i'm hoping remarkable_ryan or another moderator can respond:

1. Telus extend uses your existing plan to bill for minutes used, and text messages used doesn't it? If this is true then if I don't have unlimited calling, any usage of telus extend will go against my current allotment of minutes right?
2. Would telus extend work while i'm in Europe on WiFi? I ask because of the following quote on the FAQ "Using a WiFi connection, you can make calls with TELUS Extend from most countries, without charge, when calling Canada and the U.S." Seems like if i'm in Europe trying to call the U.S or Canada i can do so, without charge...all i want? Obviously i can't call European numbers, as standard roaming rates/long distance calling rates would apply so i recognize that 🙂

Thats all for now, thank you

[NFtoBC]

Telus extend uses your existing plan to bill for minutes used, and text messages used doesn't it? If this is true then if I don't have unlimited calling, any usage of telus extend will go against my current allotment of minutes right?

Telus Extend is a VoIP service. It does not use your minutes when connected via Wi-Fi. When not connected to Wi-Fi, your regular minutes are used.

Would telus extend work while i'm in Europe on WiFi? I ask because of the following quote on the FAQ "Using a WiFi connection, you can make calls with TELUS Extend from most countries, without charge, when calling Canada and the U.S." Seems like if i'm in Europe trying to call the U.S or Canada i can do so, without charge...all i want? Obviously i can't call European numbers, as standard roaming rates/long distance calling rates would apply so i recognize that.

Telus Extend should work anywhere in the world on Wi-Fi. The interconnect to the regular telephone network implemented by Telus is available only for numbers within North America. Some countries may have charges to use VoIP services.

[fraunhofer]

Cool, thanks for your response. I sincerely hope you're right 🙂

[lakeshiner]

When do you really think "extend" will come to fruition?, it would be nice to have options like the competitors offer.

And this isn't to raise **bleep**/negative conversation. ..just the truth. .


Sent from my Samsung Galaxy smartphone.

[SpecimenYarp]

Is there an update on this?  I get no cell service at my house and could sure use this. 

[ET]

This product isn't launched yet. Stay tuned.

[kimber86]

Whatever update happen on July 21 made the app crash upon opening constantly. 

[ET]

Hi @kimber86, TELUS is currently looking into it. We hope it gets sorted out quickly. Stay tuned.

[SW]

I was using Telus Extend for the past few weeks.  Today the app told me it needs to provision my phone/number.  It sent me a text message and then told me "sorry, by invitation only", yet I have been using it for a few weeks now. Any known reason why I am no longer able to use? 

[emcee2]

Latest version crashes on the iPad without actually doing anything other than attempting to navigate through the app.  Seems to be okay on the iPhone, though I have yet to try a call since the update.

That said, I'm not sure what the bug fixes/enhancements were, but from my vantage point nothing has change with the interface issues that I have reported (mostly using the app's feedback feature, which still has the "transparent" magnifying glass issue when attempting to edit text on iOS.). The other interface issues include (but not limited to): only way to clear call/message history is ridiculously tedious; contact list display is double or triple(?) spaced; incoming call ring confusion between Extend app and the native phone app built into iOS.

Still not really sure why this app is necessary when iOS has built in capability for this... though no Canadian carriers are on board (https://support.apple.com/en-us/HT203032), though apple probably wants a King's ransom for the backend software.

[2hot]

After latest update iPad crashes before you can do anything. Iphobe seems to be ok but did not do the update

[Dimo-X]

Hi 2Hot, can you try removing the application and re-installing it?

[2hot]

I can't. It no longer shows in the apple app store

[2hot]

Okay I managed to delete and restore. Everything seems to be working again

[Dimo-X]

Great! Glad it worked out! Cheers

[TeleMarv]

When will Telus Extend be ready. I'm a Telus business contractor and this app would be very handy when outside coverage areas.

[Nanna2Twins]

Are additional users being taken for Beta testing?  If not, when will the rest of us be able to make use of this app?  Glad Telus woke up and came up with an internal app - lots of others out there already!

[taim]

Will your VoIP service and a future VoLTE service from you work together?