Switching services.

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WellsDriedger
Neighbour
Hey, because Bell bought out MTS I am going through telus now. I have no service right nown with the SIM card they gave me because I need to activate my phone. Where do I do that
Community Power User
Community Power User

Did your service continue to work with the old SIM card?

I would expect the transfer to be seamless to you as a customer.  Were  there any instructions included with the new SIM?

 Telus should have sent a welcome package with instructions. See the 'more information' link for details. 

NFtoBC
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WellsDriedger
Neighbour
My service worked with my old sim card. They told me to go to telus.com/hello. I couldnt find it. Right now I have the new SIM card in my phone and there is no service. Somehow I need to activate my phone to their service.
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Community Power User
Community Power User

Really? telus.com/hello works fine for me. You'll also want the old SIM in the phone still. The page lists:

 

  • For the first 3 steps, please leave your MTS SIM card in your phone.
  • In the last 3 steps, you'll be using your new TELUS SIM card.
TELUS Employee
TELUS Employee

It's telus.com/welcomemanitoba . That should guide you to your welcome package and porting in online. You can also call in anytime and our MTS migration specialists can help you!

Mobility Client Care Rep
WellsDriedger
Neighbour
They ask me for the model type. I have a lg stylo 2 plus. The only options they give are G5 G4 G3 and K4
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TELUS Employee
TELUS Employee

Just say a non telus model. You should have the option to pick something that's not a telus device. 

Mobility Client Care Rep