Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
- Home
- Forums
- Mobility Products and Services
- Mobility Services
- Re: SMS charges and prepaid help!
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-21-2013 10:36 PM
I have a prepaid device with a text add on (msg 2500).
Everytime I send a SMS (picture text) I get charged a small amount for data. The MSG 2500 feature indicates it includes SMS. Am I doing something wrong here?
(When I turn data off on my device, it will block all SMS from coming and going)
Solved! Go to Solution.
2 ACCEPTED SOLUTIONS
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-22-2013 01:05 PM
As laid out in the forum guidelines, for all account related inquires you should call *611 from your celluar or 1-866-558-2273 from a landline.
You can request a data block if your concerned with data usage. Sending SMS or receiving SMS does not result in additional data billing. If your seeing additional data it usually means something is set on your phone to use data, typically push notifications/email/weather/stock updates, these are the more common things that use data these days because data is used to deliver you updated information or messages.
Hope this helps. 🙂
Jim
Client Care
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-25-2013 05:42 PM
MMS should not be charging you for data used, but bear in mind that when you have data enabled the phone may be doing a lot of stuff in the background, checking for email, checking for updates etc. I personally recommend having data turned off even at the expense of not having MMS available for that reason if you're using a smart phone without a data addon/plan.
Can't say for sure if that's what's going on, just a guess. I'd call tech support to get to the root of it.
2 REPLIES 2
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-22-2013 01:05 PM
As laid out in the forum guidelines, for all account related inquires you should call *611 from your celluar or 1-866-558-2273 from a landline.
You can request a data block if your concerned with data usage. Sending SMS or receiving SMS does not result in additional data billing. If your seeing additional data it usually means something is set on your phone to use data, typically push notifications/email/weather/stock updates, these are the more common things that use data these days because data is used to deliver you updated information or messages.
Hope this helps. 🙂
Jim
Client Care
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-25-2013 05:42 PM
MMS should not be charging you for data used, but bear in mind that when you have data enabled the phone may be doing a lot of stuff in the background, checking for email, checking for updates etc. I personally recommend having data turned off even at the expense of not having MMS available for that reason if you're using a smart phone without a data addon/plan.
Can't say for sure if that's what's going on, just a guess. I'd call tech support to get to the root of it.
