Online Orders

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Resident
I placed an order online for a phone and a plan as a new customer and TELUS charged my card for the price of what I chose but it hasn't gone through yet, I'm just wondering how long it will take because I also never received any emails from TELUS confirming my order or if I was even approved or not.

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TELUS Employee
TELUS Employee

Contact the webstore! You can email them telusorders@telus.com or call them at 1 866 488 2709 to double check on that. You would have gotten an email if all was well!

Mobility Client Care Rep

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Most Helpful
TELUS Employee
TELUS Employee

Contact the webstore! You can email them telusorders@telus.com or call them at 1 866 488 2709 to double check on that. You would have gotten an email if all was well!

Mobility Client Care Rep

View solution in original post

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Friendly Neighbour

even I have tried those two options including leaving phone message what a joke

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Community Manager
Community Manager

Hi @CharZhan

Send me a private message and I'll see what I can find for you in the system :)!