Further, my friend called Telus with a similar request - to reduce the cost of her mobility plan - and was offered a less expensive plan with no loss of services - an option I was not given, only a move to Koodo. I was paying $60 on my Telus plan. And then I was going to be charged a connection fee for Koodo of $67.20. This what my friend got for $45 - and she was told it was "a special deal" the agent was giving only to her. Now that is scammer language to me. I would have preferred this than the hassle of moving to Koodo. I am even more annoyed now.
|Changes to your rate plan start August 25, 2023:
I can feel your pain. I have gone through the similar expereince but I end up cancelling my services after paying almost $150 to Telus in two months for a $20 plan. Not sure about the Mobility service but for Customer service definitely it is the worst. Telus should compensate its customers as they end up spending end number of hours on the phones/chats for resolving the issues because of Telus's wrong policies and plans.