Good afternoon, I have been trying to rectify a situation since Tuesday November 22, 2022 at 9:30. I am a fully serviced Telus client and also recently moved my corporate phone over from Rogers. The corporate plan became a personal plan at Telus. On Tuesday November 22 I phoned Telus to move to the corporate side. Joseph was very helpful and secured me a plan, but didn’t provide an Account number. He also indicated that I needed to be transferred to the consumer side for instructions on how to send back my personal phone that I obtained 21 days earlier from Telus. I waited another 90 minutes on hold, only to be told I had to be transferred back to corporate. I then had Jay at Corporate who was very helpful but again said I had to go back to consumer side. After several frustrating days on hold I was able to reach the consumer side yesterday and told to drop my phone off at a store or send back to Telus via Canada Post. I went to the Telus store in Calgary and they stated they were an “ independent” store and couldn’t accept. I really can’t tell you how frustrating this experience has been with Telus. I do understand it’s been busy with Black Friday sales but the level of customer service and the lack of escalation process has been downright disappointing. Can someone please contact me to provide guidance on this issue.