Min $3 dollar 5 min talk rate plan change

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Lori51
Neighbour

I totally agree, but worst part is they have us by the B@lls and we can’t do a thing about it... i was also paying .15 a minute in for years, now .60   I also have the $5.00 a month 250 texting messages...I’d hate to loose that too.

Chatr may be my next carrier if Telus keeps this up.  I’ve been a loyal customer for about 15 years or more, so much for loyalty.

Rob19544
Connector

Lori51;

For your consideration here is part of one of my previous posts on this topic, also please note the PC mobile plan I mention below in addition to offering Canada wide minutes (rather than local) also offers unlimited Canada wide free calling between any other pc mobile customer. Hope this helps you in your decision.

 

There is a website called whistleout which will show all the prepaid plans available by all the Canadian carriers; there are a couple of interest. One with PC Mobile (using the Bell network) and Petro Canada Mobility which I think uses Rogers (not sure). The PC Mobile one offers a plan for $15 a month which includes unlimited Canadian and international texting and 50 Canada wide minutes, provides the provision to add additional talk, long distance or data option packages if desired, plus includes voice mail, call forwarding ,caller i.d. etc.

Lori51
Neighbour

Unfortunately, I just added another $100.00 to my account in Sept, so I have a long way before my money is used up...if I would have been aware of the changes Telus was making I would never have done my top up..

Lori51
Neighbour

2 weeks ago Telus messaged me and Telus refunded me the $3.00 saying it was a mistake and they should have charged me $10.00.  

 

I’ve been watching my account for past 2 weeks, NO $10. charge.

 

This morning, my old plan of .15 per minute was back!!

 

NO IDEA WHY BUT I’M A HAPPY CAMPER!!!

polecat
Ambassador

Same thing here change the plans. I had $100/365 prepaid local 15/text30/ld50 had to change to $100/365 400/400 talk and text with no ld. Wife major surgery account had $4 showing plus the 400/400. Phone quits half way through an important call out of $. I did not know the 400 was local calls only. so now i will have to add $ to the account. The old 100/365 was perfect for us but they don't offer it now. I would love to have the old plan back (emergency only travelling) They did put dollars on the account after a long phone call with them. I don't understand that they don't inform people by email about all the plan changes they do. Cell is not used for weeks/months at a time so don't see changes and then see billing changes show up on cell account. Now the $100 plan has to be topped up with some $ at more cost to me for the year. I am a 50  year customer with telus...... Polecat    CHECK IT AFTER A MONTH i don't believe it.

Highlighted
Eric2
Resident
I never write reviews, so this is uncomfortable for me. Without my consent I was enrolled in a $3 plan and it was taken off my account. At least warm me and then I can make a decision if I want to enroll. Consumers should at least have that right. $3 dollars is nothing really, but it's the principal that pisses me off. When I go to grocery store the grocery store doesn't just add apples to your cart and the charge you for them whether you like it or not. This is the final straw for me. Livid doesn't even describe how pissed I am at Telus for the years of BS. When trying to close my Telus internet plan they wouldn't close the account and kept sending bills for internet that wasn't even active in my house. The bills almost made it collections thanks to their incompetence. The $3 rate plan is I pry for you to call and enroll on a monthly plan. My fiance and I are now both switching to a new service. Were done sending Telus our money for this BS. I wonder if a class action lawsuit is in order..
Community Power User
Community Power User

Unfortunately, the notice requirement for plan fee changes is simply 30 day notification on the part of the carrier, which for my account, occurred in July or August last. As consumers, we have the choice to continue with the changed offer or make a choice to cancel or switch.

NFtoBC
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clint17
Coach

I use  my phone very rarely, emergency calls and incoming messages only, and $25 with SpeakOut are getting me through a full year! For outgoing calls there is Skype, mostly through WiFi. If you are fed up with Big T this might be an option. For sure it is a good one for me.