I use my phone very rarely, emergency calls and incoming messages only, and $25 with SpeakOut are getting me through a full year! For outgoing calls there is Skype, mostly through WiFi. If you are fed up with Big T this might be an option. For sure it is a good one for me.
Unfortunately, the notice requirement for plan fee changes is simply 30 day notification on the part of the carrier, which for my account, occurred in July or August last. As consumers, we have the choice to continue with the changed offer or make a choice to cancel or switch.
So. Starting Oct 2nd people like my dad will have to pay min $3 dollar for 5 mins of talk and after that pay per min is going up 10 cent from 0.50 to 0.60. Is this currant? Correct? My dad only needs the phone for like phoning Bcaa if he needs. I see even on home internet, internet 15 is going up, etc, by $2 dollars. Everything is gettin so expensive.
Your father won't have to, if he doesn't want to. It's been offered by default and he'll be migrated automatically to that plan on October 2nd. So he's free to call customer service or visit a TELUS store to choose the plan that best suits his needs!
I totally agree, but worst part is they have us by the B@lls and we can’t do a thing about it... i was also paying .15 a minute in for years, now .60 I also have the $5.00 a month 250 texting messages...I’d hate to loose that too.
Chatr may be my next carrier if Telus keeps this up. I’ve been a loyal customer for about 15 years or more, so much for loyalty.
For your consideration here is part of one of my previous posts on this topic, also please note the PC mobile plan I mention below in addition to offering Canada wide minutes (rather than local) also offers unlimited Canada wide free calling between any other pc mobile customer. Hope this helps you in your decision.
There is a website called whistleout which will show all the prepaid plans available by all the Canadian carriers; there are a couple of interest. One with PC Mobile (using the Bell network) and Petro Canada Mobility which I think uses Rogers (not sure). The PC Mobile one offers a plan for $15 a month which includes unlimited Canadian and international texting and 50 Canada wide minutes, provides the provision to add additional talk, long distance or data option packages if desired, plus includes voice mail, call forwarding ,caller i.d. etc.
Unfortunately, I just added another $100.00 to my account in Sept, so I have a long way before my money is used up...if I would have been aware of the changes Telus was making I would never have done my top up..
2 weeks ago Telus messaged me and Telus refunded me the $3.00 saying it was a mistake and they should have charged me $10.00.
I’ve been watching my account for past 2 weeks, NO $10. charge.
This morning, my old plan of .15 per minute was back!!
NO IDEA WHY BUT I’M A HAPPY CAMPER!!!
Same thing here change the plans. I had $100/365 prepaid local 15/text30/ld50 had to change to $100/365 400/400 talk and text with no ld. Wife major surgery account had $4 showing plus the 400/400. Phone quits half way through an important call out of $. I did not know the 400 was local calls only. so now i will have to add $ to the account. The old 100/365 was perfect for us but they don't offer it now. I would love to have the old plan back (emergency only travelling) They did put dollars on the account after a long phone call with them. I don't understand that they don't inform people by email about all the plan changes they do. Cell is not used for weeks/months at a time so don't see changes and then see billing changes show up on cell account. Now the $100 plan has to be topped up with some $ at more cost to me for the year. I am a 50 year customer with telus...... Polecat CHECK IT AFTER A MONTH i don't believe it.
I agree Bryan, my wife's plan which is the prepaid $5 text only plan and same as mine, automatically had the $10 option added, which I promptly phoned Telus to have removed and after 3 calls (2 callbacks plus 2 20 min holds and 2 "heartfelt" apologies from them for the inconvenience) it was reversed and the account re-credited.
I logged back in a couple of hours later, and to my utter dismay they had added a $3 for 5min talk plan!!!
This is unfair business practices!!
ANYBODY THAT FEELS THE SAME WAY AS US ABOUT THIS NEGATIVE OPTION BILLING CRAP (ADDING FRAUDULENT AND UN-AUTHORISED CHARGES TO YOUR ACCOUNT) SHOULD ENSURE THEY LODGE A COMPLAINT TO THE CRTC AS WELL AS EXPRESSING THEIR DISPLEASURE ALONG WITH OTHER LIKE MINDED PEOPLE ON FACEBOOK!!!
I received a text message from Telus saying "You have purchased $3 Rate Plan for $3". NO I DID NOT PURCHASE THIS. They placed it on my account. No questions asked. Isn't this somewhat fraudulent? After being on hold for ONE HOUR (no exaggeration) the rep I reached said she couldn't do anything about removing the fee. But, if I liked, they could get a manger to call me. And I did like. But, did they call? Nope. Worst service EVER.
I believe you were notified by SMS of the change a month or so ago. I was. That is all required to effect a change. Remember, your contract is 30 days, and can be changed by either party with 30 days (or less for the customer) notice.
As I said before, to paraphrase; I'm sure Telus has the legal fine print vis a vis this text you refer to, to back this and other less than ethical business practices, as recent CBC investigations have uncovered regarding the telecommunications industry (Rogers, Bell, Telus, Shaw, etc) in particular in Canada. Just because they can legally justify it does it make it right by their customers (especially long term 'valued' customers)? Leave the legalese to their corporate law team; as their advocates, that's what THEY are getting paid for. They appear to be doing a commendable job of looking after Telus' interests so far.
And as I also said previously, let the customer decide if they are being fairly or unfairly treated. Yes, ultimately it is a free enterprise system and these companies can do what they want and hide behind legalities, but thankfully it also allows us as consumers to vote with our wallets and take our money somewhere else if we decide to. That is one of the few tools we have to attempt to obtain a shred of fairness in the system for the consumer, a system already heavily weighted toward the large wealthy companies.
Perhaps this will help place a tiny drop of oil in this (free?) market system in a small attempt to keep it competitive.
Anyway, further to my last post; From my standpoint all of this will soon be academic as they will be shortly losing my wife's account as well, and there will be no further Telus ties as far as we're concerned.
There are some strong words being tossed around here -- fraud, for one. What's described in this thread is not fraud. There are also loopholes to most provincial negative billing laws that allow for what Telus is doing, because the customers, being a customer of Telus, has agreed to service from Telus, and that agreement allows for what Telus is doing. Customer authorization, or express consent before implementation doesn't apply here. Express consent applies mainly to financial products and services like credit cards and loans. For instance, your credit limit can't rise without your express consent; because too many rises can affect your score, people need control of that. But this is not a CRTC complaint anyway. If you have a negative billing complaint, it should go to Consumer Protection, or whatever your province has.
http://www.bclaws.ca/civix/document/id/rs/rs/96069_01#part4 -- this is for BC.
Call it whatever legalese term you want, it's still unethical and unfair business practices and anybody that doesn't approve of the practice should use whatever avenues are available to draw attention to and stop this practice. Strong words and strong actions are likely what is required, be it a complaint to the Consumer Protection, CRTC or a Facebook campaign.
In the interim as Bryan suggests the most effective remedy would be to move your money to a plan with a different company especially now with an unlocked phone and the ability to port your number to a different carrier if you desire. There is a website called whistleout which will show all the prepaid plans available by all the Canadian carriers; there are a couple of interest. One with PC Mobile (using the Bell network) and Petro Canada Mobility which I think uses Rogers (not sure). The PC Mobile one offers a plan for $15 a month which includes unlimited Canadian and international texting and 50 Canada wide minutes, provides the provision to add additional talk, long distance or data option packages if desired, plus includes voice mail, call forwarding ,caller i.d. etc.
One more small caveat: If you are considering switching to another carrier as I just did (and about to do for my Wife's telus pay and talk account) but are fearing a long drawn out process and hassle porting your number; my whole process changing to PC mobile, transferring my number and including a couple of 5 min holds while the agent was completing the process took less than 30 mins and with an agent NOT located on the other side of the planet.
...and NO hour + long queues just to speak to an agent.
My phone was fully functional with my new account and my old ported number by the time I hung up the phone from speaking to the agent. Now that's customer service! Something telus once knew but has lost unfortunately along the way.
Bye Telus, thanks for the ride...now have a much better prepaid deal with the competition!! Stay tuned, you're about to lose another account also!
Others; if you are unhappy with your treatment (as a loyal customer) speak with your wallets!
BTW Telus tech people or admin, my upper-right drop menu very often doesn't show me the edit button for my comments when I'm signed in; instead I get the drop menu for not signed in. Is there another way I can reach edit when this happens?