Lack of cell service

[1000man2]

I have been having problems with the cell service at home after a near by tower was demolished. I used to have around 5 to 4 bars at home and no problem accessing data but recently i have been getting next to nothing for service and multiple problems with calls and data. The tower i was referring to is the one on 145 ave and 127 st Edmonton that was torn down a couple weeks ago. And my house is located on 139 ave. Any fixes coming in the future?

[NFtoBC]

This Neighbourhood is inhabited by customers, just like you. We have no insight to Telus business plans, and no connection to the internal workings of Telus. We volunteer to share knowledge about Telus products and services which we have gained by experience or surmise. As such, the members of the Neighbourhood can't really answer your question. It would be unlikely for Telus to have a Gap in service area in a centre such as Edmonton for any longer than necessary.

[Nighthawk · Accepted solution]

The tower at 145 Ave and 127 St was listed as a Freedom mobile tower. Not a Telus one. The Telus tower is further north at 152 Ave and 127 St. The tower behind McDonalds at 127/140 is listed as a Rogers tower.

Map of most towers: http://www.ertyu.org/steven_nikkel/cancellsites.html

When I was having reception issues at home I did the following in order:

1. I ran the Telus Network Experience app many times over a couple weeks and submitted the reports. Give's Telus useful signal data based on your phone and location.
2. I called technical support and politely made some noise about the issue.
3. It doesn't hurt to get friends or neighbors that live close by with similar issues to report them as well.

End result I did have a service tech out, though that is not common. Problem is still there because my area is stuck with a short tower where one twice the height would have been better.

New towers can typically only go in with neigborhood approval, a lot of red tape with the City, CRTC etc. It's not a simple process. You can find a lot of information on it here: http://www.ic.gc.ca/eic/site/ic-gc.nsf/eng/07422.html   Any tower over 15m has exponentially more hurdles to clear before anything starts, when compared to a sub 15m tower. A new standalone tower over 15m in the city is exceedingly rare. The only exception is when commercial or residential buildings let telecom companies install the tower on the roof of them. (Example: https://goo.gl/maps/MUkX6zDhdN12) In your area that'll be unlikely.

[Syaoran]

There is some good stuff in the post above mine.  One other thing to consider is the device you are using.  Usually towers are not taken down unless there is a plan to ensure coverage is not impacted.  With spectrum upgrades and changes.  What device are you using?  Telus might be offering service on a different band with more capacity and range that your device doesn't support.  Depending on the model of the device.  Some devices are better in terms of reception than others.  iPhones using Qualcomm radios verses iPhones using Intel modems is a perfect example.  Even the newest LG devices have craptacular reception compared to Samsung and Nexus/Pixel devices.  There are quite a few variables to consider.