Koodo&TELUS Customer Service Problem

[Customer]

I'm a TELUS customer with Mobility accounts at both TELUS Mobility and Koodo Mobile and an internet account at TELUS Home Services. When I call TELUS customer service 1-866-558-2273 from my Koodo phone to talk to TELUS customer service, the system automatically transfers my call over to Koodo customer service. Who thought this would be a good idea?

Great feature... not! Also thanks for ignoring on Twitter. Your great customer service is getting better and better every day.

Cross-post with Koodo Community.

[Dark_Knight]

Why couldn't you call telus from you telus phone?

Did you @mention them on twitter? Was it telus or koodo you tweeted?

[Customer]

Dark_Knight​​ Maybe I don't have a TELUS phone?

"@TELUS @TELUSSupport @Koodo ..." tweeted this way three times in 2 days. I've since deleted the tweets since no reply came.

[Dark_Knight]

You specifically wrote that you do have a telus phone. So why couldn't you use that?

[Customer]

http://www.telus.com/en/ab/mobility/plans/tablets/index.jsp?INTCMP=TABLETSflexplans

Having a TELUS Mobility account doesn't mean I have a TELUS phone.

Why should it matter which phone I am calling from when I call their 1-866 number, and not 611?

[Dark_Knight]

Do you not have a telus mobility phone then? What did you need their help with?