I'm a TELUS customer with Mobility accounts at both TELUS Mobility and Koodo Mobile and an internet account at TELUS Home Services. When I call TELUS customer service 1-866-558-2273 from my Koodo phone to talk to TELUS customer service, the system automatically transfers my call over to Koodo customer service. Who thought this would be a good idea?
Great feature... not! Also thanks for ignoring on Twitter. Your great customer service is getting better and better every day.
Cross-post with Koodo Community.
Having a TELUS Mobility account doesn't mean I have a TELUS phone.
Why should it matter which phone I am calling from when I call their 1-866 number, and not 611?