I topped up my pay per use account, will they reinstate the expired balance?

[maldini]

In the past, they would reinstate the expired balance immediately.

[NFtoBC]

The wording on the website and other documentation I have seen indicates that your pre-paid balance rolls over if you top up by or before the expiry date. Sooooo..., no guarantees that the past practice you have experienced would continue.

I chose the automatic top up to prevent this issue occurring.

As a community of customers, we have no insight into Telus' operations, plans, or practices.

[blastertoad]

I work at a Telus dealer and get to see these situations all the time. Usually if you top up within 5 days of the expiry  date your balance will be restored. That being said, after the balance expiry date Telus has no obligation to restore that credit.

[maldini]

I topped up the account yesterday, just a few hours after the balance had expired. I just hope the system has yet to reinstate the remaining balance.

When I was checking my prepaid account, there is now a message as follows:

Notification

Your balance of $$$ has expired. Top-up your account by February 28, 2016 to have your expired balance automatically restored.

[NFtoBC]

@maldini

  Thanks for sharing what you learned.