04-28-2021 08:01 AM
I'm trying to bring my number from Virgin mobile to telus.
BUt on my acccount Plans/Services Manage your phone number it shows me the message:
Sorry, you’re unable to change your phone number because your account is within the exchange period.
Any help will be appreciated !
04-28-2021 10:51 AM - edited 04-28-2021 10:53 AM
I think you want to look for the term “Port your number” not change your number. Porting should be allowed from day 1.
See these instructions.
04-29-2021 01:16 PM
I'm having the exact same issue. Bot's suggestion doesn't help
05-04-2021 06:28 PM
Same thing is happening to me 😞
How were you all able to get this resolved?
Thanks!
05-05-2021 11:55 AM
I wasn't able to, still just keep trying every day and keep getting same message
05-05-2021 12:27 PM
Hi there, you will need to give us a call at 1-866-558-2273 so we can initiate the port request for you.
05-07-2021 09:05 PM
Hi,
I contacted Telus via chat to initiate the port request.
What a mistake.... You'd think porting from Koodo to Telus would be easy right?
Well, the transfer didn't quite work and now LTE and data are disabled on my koodo account.
Being told to wait.... not off to a great start, Telus.
05-31-2021 09:43 PM
Hi there, it's been over a month and this functionality on a new account is still broken, same error message about the account still being in an 'exchange period'.
Had to call in to the Phillippines, which is fine, but feels like a big waste of time one everyone's part given that a simple form for the end user could do the trick!
06-20-2021 03:46 PM
Same problem here trying to bring over a Rogers and a Fido phone to my Telus account. For each try, I get:
"You are not able to change your number at this time.
Sorry, you’re unable to change your phone number because your account is within the exchange period."
I guess I'll try the 1-866-558-2273 number given earlier in this thread.
06-22-2021 01:54 PM
My advice to everyone is to try the online method once, and if it fails don't bother with it - just call the 1-866-558-2273 number right away and you will also need the account number from the previous carrier.
06-23-2021 02:16 PM
Although not the the norm, in some cases there may be issues with the port that the website is unable to address/report an error message for. In this case it would be best, as mentioned by others, to initiate the port over the phone.