cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How long is the content of SMS messages retained?

JayBee
Just Moved In

I am hoping to recover SMS content from October 2019 through December 2020

1 ACCEPTED SOLUTION

Nighthawk
Community Power User
Community Power User

Telus doesn't keep copies of SMS messages. If you haven't already backed the messages up from your phone, you're out of luck.


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂

View solution in original post

3 REPLIES 3

Nighthawk
Community Power User
Community Power User

Telus doesn't keep copies of SMS messages. If you haven't already backed the messages up from your phone, you're out of luck.


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂

View solution in original post

xray
Guardian

It would be a huge privacy concern if carriers kept SMS messages. It's a good thing that they don't.

Upcraft
Ambassador

My understanding is that Telus retains a copy for 90 days but the contents are not available to any front line support reps.  (A long time ago they were and they had a place you could see your own online, but abuses of both online and front line support access led to it being more restricted)

 

You may also be able to request a copy of your records from the privacy officer at Telus.  

You may contact the TELUS Privacy Request Centre at 1-800-567-0000 or email us at privacy@telus.com.

 

They would also be available under a court order from their security/legal department but still for that 90 day window of retention. 

 

But 2019 is far beyond their 90 retention so this specific example you would be out of luck.