How do I connect with customer support person.

[terry2tees]

I recently switched from Bell to Telus for my cell service but am unable to get a "live" customer support person to discuss setting up my voice mail.  The automated service line only wants to send me a link to a data base.  I have asked the sales person who sold me the contract to help but they said to call customer support and they don't help customers with configuration issues.  GREAT!!!!

[CurtisH]

You don't.  Telus doesn't respect or respond to it's customers.  If you want to talk to someone, book a day off of work and keep your phone plugged in.

[jackrabbit000]

Exactly.  Everyone working from home, but there’s nobody at home.  

[TELUS_Support]

Hey! We can certainly take a look at your voicemail with you. We'll go ahead and send you a message!

[terry2tees]

I press 1 to access my voice mail but the system says I get a message stating that my voicemail number is not set.  I tried setting it using my mobile phone number but I get the message saying that my voicemail number can't be changed.  As I only just signed up for Telus service I am not sure what number I should be using for voice mail.  Can you provide me with a detailed process for this service?