How can I be invited for TELUS Extended

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Friendly Neighbour

On the app it shows that I have to be invited in order to use the app.


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Community Manager
Community Manager

@sagith1 Yes it is by invitation only. Anything in particular about TELUS Extend that interest you?

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Community Manager
Community Manager

@sagith1 Yes it is by invitation only. Anything in particular about TELUS Extend that interest you?

View solution in original post

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Friendly Neighbour

Ok

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Community Manager
Community Manager

@sagith1 Are you experiencing coverage issues with your service? 

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Resident
I would also like to be invited to try it out. I'm interested in the wifi calling to take advantage of my Apple Watch feature.
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Community Power User
Community Power User

Telus Extend doesn't work with the Apple Watch and it does not mention Apple Watch in the App Store description either. It's different than Apple's wifi calling feature which is currently only available on Bell, according to Apple's website. Extend is an app that is more like Skype in that it does calling and texting from within it's own sandboxed environment.


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Resident

wifi calling is actually on Bell and Rogers as well as Fido

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Good Samaritan
I think it's pretty obvious that Telus has put this on the back burner. For years now. Which is profane. Competition has it, and it just needs a polish and it works. At least it looks that way.

Telus, please get on this! Please?
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Community Power User
Community Power User

Actually Telus Extend is not the same as wifi calling. Therefore it is different than the competition.


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Good Samaritan

How is that?  It allows you to make calls....   over Wifi.  Is there a different type that name refers to?

 

I checked.  Other than the fact that Extend is an APP instead of being baked into the firmware, it is exactly Wifi calling..... 

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Community Power User
Community Power User

Wi-fi calling as designed by Apple is very different than an App. In addition to seamless handoffs between wi-fi and cellular, there is no conflict between the App and regular calls when in a cellular area, and a number of other issues.
Telus Extend is more like a VoIP app than a truly integrated solution, so, as @Nighthawk stated, the two are not the same.

NFtoBC
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Resident

Same question here, how I do get invited to TELUS Extend? I work in remote areas of BC that do not have a great Cel coverage and when at the camp we have satellite internet....

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Community Power User
Community Power User

I believe you can apply through the app, but @psl may have more information.

 

NFtoBC
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Resident
I would like to try it out
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Community Power User
Community Power User
You would have to Call Telus and explain your situation. I lived in a ciity for a while that had horrible reception and dropped calls and was near a tower. I was given Telus Extend as a stop gap when i was home, so i could have semi normal service. Which worked great by the way.

Usually if you have spotty service you will be given Telus extend.

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Neighbour

The Telus Extend is a app through telus itself and not controlled by a third party app. 

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Community Power User
Community Power User

@WestCoasterBC wrote:
You would have to Call Telus and explain your situation. I lived in a ciity for a while that had horrible reception and dropped calls and was near a tower. I was given Telus Extend as a stop gap when i was home, so i could have semi normal service. Which worked great by the way.

Usually if you have spotty service you will be given Telus extend.

@WestCoasterBC has the best use situation. If you have a good cellular signal and Telus Extend in use, you could have an experience like I did - every device in your house is ringing on an incoming call, from two sources! I now use it on rare occasions when in a location with Wi-Fi, but poor or no cellular service.

 

it would be nice if it could automatically hand off to Wi-Fi when available to reduce the loading on the cell network in crowded locations. 

NFtoBC
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Resident

How would one go about getting an invitation to use Telus Extend, or when this will be available to the masses?  I have a remote property that is out of cell phone coverage and would like to be able to use my cell from time to time on my wifi.  I know this option is readily available for all rogers customers and am starting to wonder if I should be looking at making the switch?

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Community Power User
Community Power User
Read my post above. Should do the trick for you.

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