Device balance for phone bought for No Term price?

[Ian456123]

I bought my iPhone 5S 64GB at the No Term price in May 2014. Why does my bill show a device balance to this day? When i bought the phone I was told there would be no device balance outstanding.

[NFtoBC]

You will need to contact Telus directly to address this issue. The participants here are customers, just like you, and have no access to your account.

[Ian456123]

Thanks NF.  I was just wondering if anyone else had experienced the same phenomenon.