DATA AND UPDATE ON S4

[KurdNora]

I switched from an 4s to a s4 amd ever since the s4 wont let me update my phone. It wont let me have any data. What can i do??

[Nighthawk]

Call Telus support. They may have to tweak something.

[Dark_Knight]

@KurdNora welcome to the Neighbourhood 🙂

It could also be an APN issue...or lack of APN on the S4. I know i've had that issue when switching from device to device. Here's a link that might help - http://www.telus.com/en/bc/get-help/mobility/phones-and-devices/setting-up-your-smartphone-for-data/...

[SA]

Can you provide another link?

That one takes me to where Telus is embarrassed because they can't find what we're looking for.

[Dark_Knight]

http://www.telus.com/en/bc/get-help/mobility/phones-and-devices/setting-up-your-smartphone-for-data/...

Same link...seems to work for me?

Search for APN settings on their website and it comes up. 🙂

[SA]

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@Dark_Knight wrote:

http://www.telus.com/en/bc/get-help/mobility/phones-and-devices/setting-up-your-smartphone-for-data/...

Same link...seems to work for me?

Search for APN settings on their website and it comes up. 🙂

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Dark_Knight, thank you.  Curiously, the first link still doesn't work, same error.  This one does.

[Dark_Knight]

Glad it worked, SA. 🙂

[Dark_Knight]

Setting up your device and activating data

On an Android™ device:

1. Navigate to "Settings"

2. Tap "Wireless & networks" or “More…”

3. Tap "Mobile networks"

4. Tap "Access Point Names"

5. Tap "New APN" or the “+” icon

6. Manually type in the following information:

Name: Enter any name

APN: sp.telus.com

Proxy server: leave blank

Port: leave blank

Username: leave blank

Password: leave blank

Server: leave blank

MMSC: http://aliasredirect.net/proxy/mmsc

Proxy server: 74.49.0.18

Port: 80

MCC:302

MNC: 220

Authentication type: None

APN type: default, mms, supl

[SuperFred]

Greetings KurdNora, the answers provided by Dark_Knight regarding your APN settings may help you a lot.  Are you having similar issues when using a wi-fi connection? Do you know if the data was blocked from your mobile account? Did you do the phone's update using the SAmsung Kies program? http://www.samsung.com/ca/support/usefulsoftware/KIES/ . Sorry for asking but me and my friends here will need to know everything in order to assist you.