Customer Service sucks

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Resident

I have been on hold 8 hours between yesterday and today....the webchat is crap, it boots you at random times..

 

I am calling Bell soon. I know a couple people who are now Bell customers because of this. They actually answer the phone.

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Community Power User
Community Power User

All the carriers are affected: http://www.canadianbusiness.com/business-news/wireless-carriers-cant-keep-up-after-weekend-price-cut...


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Neighbour

All carriers are affected, but we are seeing a higher success rate through Rogers and Bell than through Telus.  

93 times I called yesterday.  7 times I got through.  Only one wasn't dropped after 2min, and that one was on hold for almost 2 hours late at night before I was too exhausted to stay up and wait any longer...

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Rockstar

Bell reps have lots of time on their hands. Go figure.

 

That aside, every carrier is busy right now. This is mobility life.

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Resident

Me too... they had better honour the offer for weeks to come, until everyone who couldn't get through is able to take advantage.

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Advisor

Sorry 8 hours your not even in the ball park. I have been trying to get an email password reset. It has been 5 days and counting.

 

Chris