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Charged for texts I never sent

Just Moved In
Telus is charging me for 405 texts messages sent to a US number that were sent at 4am on June 14th in a 40 minute window. The phone was in a locked office that no one but me had a key to. This isn't the first time that this has happened apparently as MH123 had this happen for the exact amount as me in 2021 according to this forum.

Telus team of "investigators" from the SRM dept of deemed these charges valid and will help me not way, Julie even went so far as to acuse me of lying without actually saying those words. It didn't matter that the phone number is 424-902-0682 which is known number used in the CRA scam. But Moniah from the client resolution center told me that they don't even look into that. So, what could possibly be causing this?

Community Power User
Community Power User

It's possible your phone has been compromised:


Phone Hackers: 9 Signs Your Phone Has Been Hacked | Avast

Alreday looked into that, my anti virus runs daily, I haven't downloaded a new app in over a year, I don't get emails to the phone and I don't click on links through text messages. This is a work phone used for calls and text only.

Just Moved In
Did you ever figure out what was causing this? I’m having the same problem.

Friendly Neighbour
Was there any resolution because I am dealing with the exact same thing right now