Can't Access Play Store with New Gsuite email "No results found"

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Lkyn2020
Just Moved In

Our email has been converted to Gsuite which gives us a Google account. We can view the properties of this account on Google.

 

We cannot open Play Store to download new apps "No results found". We can't search or look for Apps. The existing Apps are being update automatically.

 

I suspect something is not set up at Google to allow us access to Play Store with our Google account type.


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NFtoBC
Community Power User
Community Power User

Although run on Google’s  servers, your Telus.net email account is not a gmail account. Many corporations are using G-Suite for their communications, they appear to employees and users as the corporate email system.

 

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FuzzyLogic
Community Power User
Community Power User

I suspect you need an actual @gmail.com address to use these features. I have yet to be converted so I cannot confirm this.

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NFtoBC
Community Power User
Community Power User

Although run on Google’s  servers, your Telus.net email account is not a gmail account. Many corporations are using G-Suite for their communications, they appear to employees and users as the corporate email system.

 

NFtoBC
If you find a post useful, please give the author a "Like"

View solution in original post

alextaylor
Just Moved In
Just spent an hour helping my Mom troubleshoot this on her new phone. Telus needs to make it way more clear that their Gsuite accounts are not full Google accounts, because it's incredibly frustrating and confusing.
polecat
All-Star

@alextaylor  I had to get a regular gmail address to get utube. You likely have to do he same for any google stuff.