Can't Access Play Store with New Gsuite email "No results found"

[Lkyn2020]

Our email has been converted to Gsuite which gives us a Google account. We can view the properties of this account on Google.

We cannot open Play Store to download new apps "No results found". We can't search or look for Apps. The existing Apps are being update automatically.

I suspect something is not set up at Google to allow us access to Play Store with our Google account type.

[FuzzyLogic]

I suspect you need an actual @gmail.com address to use these features. I have yet to be converted so I cannot confirm this.

[NFtoBC · Accepted solution]

Although run on Google’s  servers, your Telus.net email account is not a gmail account. Many corporations are using G-Suite for their communications, they appear to employees and users as the corporate email system.

[dicknewson]

I found a solution on another site.
The problem is that your email account is not a Google (gmail) account as stated in other replies.
The solution is to have TWO accounts, but the FIRST account must be a gmail account.  (It would be nice if there was a Settings option to do this but alas there is not).  Annoying.
Do the following:
1. Delete your myname@telus.net account and any others you have.
2. Add the FIRST account as myname@gmail.com (define one if you don't have one already)

3. Add your myname@telus.net account
You'll find your emails are still under telus but you can now access the Google Play Store because the first (default) account is a Google (gmail) one. You can use your myname@gmail.com as well for email if you wish but that might be confusing.  Up to you.

[alextaylor]

Just spent an hour helping my Mom troubleshoot this on her new phone. Telus needs to make it way more clear that their Gsuite accounts are not full Google accounts, because it's incredibly frustrating and confusing.

[polecat]

@alextaylor  I had to get a regular gmail address to get utube. You likely have to do he same for any google stuff.

[dicknewson]

I found a solution on another site.
The problem is that your email account is not a Google (gmail) account as stated in other replies.
The solution is to have TWO accounts, but the FIRST account must be a gmail account.  (It would be nice if there was a Settings option to do this but alas there is not).  Annoying.
Do the following:
1. Delete your myname@telus.net account and any others you have.
2. Add the FIRST account as myname@gmail.com (define one if you don't have one already)

3. Add your myname@telus.net account
You'll find your emails are still under telus but you can now access the Google Play Store because the first (default) account is a Google (gmail) one. You can use your myname@gmail.com as well for email if you wish but that might be confusing.  Up to you.