Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
746 PostsLatest topics in Mobility
Deceptive sales tactics hep
Anybody know how to reach someone to make a complaint about deceptive tactics? I recently switched over from another provider only to discover that what I had agreed-upon was not what they ended up charging me. I’ve spent 20+ hours on the phone. no o...
Phone plan changes at checkout
I was shopping for a new phone on the TELUS app, and selected a $45 dollar plan (loyalty offer), at checkout it says I selected a $60 plan, it feels like TELUS is using deceptive marketing because if i had not selected "show details" before checkout ...
Poor service
I originally called because I thought I had overage charges from my last vacation. Prior to my vacation, I called to update my phone plan. When I called Friday to discuss my overages, I was surprised to find out that my contract had expired, and I ow...
Unnotified rate increase
My bill this month increased without any (visible) notification. I just spent some time trying to contact Telus and it was an incredible waste of my time. What is my best line of complaint here?
Giving a Customer Rep a Good Review after Call
Hello, I want to give a shoutout to a customer rep Kawal who really helped me out and was patient with me in sorting out my billing and provider transfer back to Telus. I accidentally hung up when he mentioned that I'll be transferred over to a revie...
Stream+ & Prepaid Annual Prime Membership
I am looking to add a Stream+ subscription but I already have an existing annual Amazon Prime subscription that ends in September 2024. I can't seem to find any details about what happens when I add Stream+.Does any of the following happen?1. Pause m...
Resolved! Sales fraud
am writing to bring to your attention a serious issue regarding one of your associates, Amanjot, and the promised Interac e-Transfer deposit.Upon signing up for your services, Amanjot assured me of a $250 Interac e-Transfer deposit as part of a promo...
Resolved! telus agent fraud
I am writing to file a formal complaint regarding the issues I have encountered with my Telus bill payment and contract agreements. The purpose of this complaint is to bring to your attention the unprofessional conduct and false promises made by Silv...
Fraudulent Behavior of Telus Sales Representative
Dear Telus Mobility Customer Service, I am writing to file a formal complaint regarding the fraudulent behavior and false promises made by Harsh, a sales representative from the Telus Team. I am deeply disappointed and angered by the unprofessional c...
Deceptive Practices
We recently had a Telus agent visit our home, lured by the promise of their fiber optic line. Initially, we were skeptical as Telus had previously informed us that fiber optic wasn't available in our area. However, the agent assured us it was now acc...
