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I've had two separate conversations with Telus Business help on the phone and they've both told me that the issue was simple and was to be resolved within three business days. That was the beginning of last week. I'm usually on hold for an hour before speaking to someone, who then puts me on hold for another 15-20 minutes before telling me that they just need to update my IMEI number and that it's not a problem.
My watch was purchased new at the Apple Store and has not been used with any other carrier.
What are my options for getting help online?
So....I decided to place a call from my watch yesterday and today noticed I had an extra charge for that phone call. I called in and they told me they didn't know what was happening and asked me to call after I get my bill. He said if they couldn't figure it out I would have to call in every month to get charges reversed 😞
Well it looks like my suspicions have been confirmed.
If you buy the Apple Watch from Bell, Telus will refuse to activate it on their network. Period.
They will give some technical reason and use words like ineligible but it doesn't take a genius to see through the misdirection. If you buy it from the Apple store and it is activated on the Bell network first then you change to Telus, they will be able to make it work with a work around, contact @telussupport on Twitter for help. At this point I'm going to wait for Series 4 to be released in the fall before I look into getting LTE setup again.
Much appreciation and thanks to @MelH for trying to sort it out for me!! You rock!
Seems to depend where you bought it. It it was bought from Apple, it should be no issue with going to either carrier. I haven't been able to find out yet if Bell is picky about devices bought through Telus.
Further to this saga, I got the watch(purchased from Bell) replaced under AppleCare+ and the replacement activated fine with Telus. So this is simply Telus playing dirty and blocking certain devices from being used on their network. Not that I expect any better, but you'd think a company would make it easy to give them money in anyway they can...
Hey @Hockeystar, unless you're listed as an authorized admin on the account, you will probably need to have your IT administrator call in to have this done. With large government accounts, there isn't really a way around this due to security policies. If there are any specific details pertaining to this that you need to review, please feel free to PM and I'll be happy to have a chat about it!