12-07-2017 11:41 AM
Hi. Any idea when Apple Watch plan will be available for corporate accounts?
Solved! Go to Solution.
12-07-2017 12:53 PM
This Neighbourhood is inhabited by customers, just like you. We have no insight to Telus business plans, and no connection to the internal workings of Telus. We volunteer to share knowledge about Telus products and services which we have gained by experience or surmise. As such, the participants here would have no insight to timelines of Telus product or service releases.
06-11-2018 02:09 PM
I've had two separate conversations with Telus Business help on the phone and they've both told me that the issue was simple and was to be resolved within three business days. That was the beginning of last week. I'm usually on hold for an hour before speaking to someone, who then puts me on hold for another 15-20 minutes before telling me that they just need to update my IMEI number and that it's not a problem.
My watch was purchased new at the Apple Store and has not been used with any other carrier.
What are my options for getting help online?
06-12-2018 11:02 AM
06-13-2018 05:17 PM
Finally got my Apple Watch up and running today, thanks to @DanR for his help and following up for me. Process was admittedly very frustrating.
Question now about the data usage, I have the 1GB option on my watch. Is this data separate from my phone plan's 6GB? Thanks.
06-13-2018 05:30 PM
@cyberdeath I'm happy to have been able to help! And yes, the watch exists on a secondary "line" on your account, and it has its own 1GB of shareable data. Any data on your phone's plan is separate.
06-14-2018 08:38 AM
So....I decided to place a call from my watch yesterday and today noticed I had an extra charge for that phone call. I called in and they told me they didn't know what was happening and asked me to call after I get my bill. He said if they couldn't figure it out I would have to call in every month to get charges reversed 😞
06-14-2018 11:50 AM
@cyberdeath, that sounds odd, you shouldn't be charged extra for those calls. Were the current charges reversed, at least? Feel free to send me a PM once the bill comes in, and if there are any outstanding issues I'll be happy to assist.
06-14-2018 11:55 AM
They didn't reverse it when I called. They asked me to call back when I receive my bill.
06-14-2018 11:55 AM
Well it looks like my suspicions have been confirmed.
If you buy the Apple Watch from Bell, Telus will refuse to activate it on their network. Period.
They will give some technical reason and use words like ineligible but it doesn't take a genius to see through the misdirection. If you buy it from the Apple store and it is activated on the Bell network first then you change to Telus, they will be able to make it work with a work around, contact @telussupport on Twitter for help. At this point I'm going to wait for Series 4 to be released in the fall before I look into getting LTE setup again.
Much appreciation and thanks to @MelH for trying to sort it out for me!! You rock!
06-14-2018 09:16 PM
Just wondering if i decided to put in sale my watch to get version 4 do i understand the the next owner have to be with telus to activate again the watch...
06-15-2018 01:52 PM
Seems to depend where you bought it. It it was bought from Apple, it should be no issue with going to either carrier. I haven't been able to find out yet if Bell is picky about devices bought through Telus.
06-26-2018 07:37 AM
I bought mine in the USA and apple support confirms it should work with Telus. Telus tells me because it was not bought from them or Apple Canada they will not activate it. This makes no sense.
07-15-2018 01:32 PM
Further to this saga, I got the watch(purchased from Bell) replaced under AppleCare+ and the replacement activated fine with Telus. So this is simply Telus playing dirty and blocking certain devices from being used on their network. Not that I expect any better, but you'd think a company would make it easy to give them money in anyway they can...
07-25-2018 12:46 PM
09-24-2019 04:05 PM
09-24-2019 04:14 PM
Hey @Hockeystar, unless you're listed as an authorized admin on the account, you will probably need to have your IT administrator call in to have this done. With large government accounts, there isn't really a way around this due to security policies. If there are any specific details pertaining to this that you need to review, please feel free to PM and I'll be happy to have a chat about it!
09-25-2019 08:05 PM
12-29-2019 09:04 PM
12-30-2019 06:23 PM
04-16-2018 09:12 PM
In december they told me 8 weeks..last week told me before the end of rhe semester..real joke..
10-12-2018 09:34 PM
08-27-2020 04:17 PM
Hey guys, has anyone heard any update on this?