Hey @cyberdeath, the fix should hopefully take less time than that. Unfortunately in some cases specific IMEIs need to have the fix applied, which is likely the case with yours. It's more than likely that your request has already been sent, so if you're still having issues once those 4 days have elapsed, please contact our technical support team at 1-866-558-2273 and one of our team members will be able to follow-up on the request. You'll likely not need to, though!
Called into client care on May 28th, nobody aware that TELUS had launched Business Apple Watch Series 3 '' support'. It's been 5 business days, several calls, hours on hold, staff absolutely clueless about the activation process. Finally, a e-mail from Raj from Client Service ( email@example.com ) claiming the reason they can't activate the first watch is that TELUS is assuming because the IMEI is not in their system, then the hardware ( watch) ''MUST BE'' from the USA or BELL Canada..and they won't activate! I tell him it was from Apple Canada..now they want proof of purchase, for every watch. I called Apple to fact check this, Apple said it's a TELUS issue and they are making their business customers jump extra hoops and has NOTHING to do with the hardware. Apple Canada said the Apple Watch Series 3 Model A1860 (38mm) and Model A1861 (42mm) are all the SAME, for USA, Canada, and PUERTO RICO. Telus and Bell are the officially supported carriers in Canada, Europe and China have separate model numbers and different band support, and of course TELUS cant activates those. We have over 20 staff members and at the time 5 months ago got these for gifts and some purchased them self, now Telus is refusing to activate any of them without Proof of purchase. Time to port out? or time for TELUS to bring service back to its customers who pay thousands a month. !
Just received a email from WBS service.. say that i've been contact by a technician and they works on it with apple..no date..getting worst ..since may 28 ..if the problem is the watch tell me i'll go at apple store..how it could takes more then six workings days to update a data base with imei number...
No you cannot use it because apple watch could connect only to earphones ..i use it for rollerblade ..count hearth rate and track on map myrun app...now get the phone on my watch so no more need iphone..but i know batteryr drain fast with cellular connection on the watch we have to be careful on battery use i think...
Well it looks like even though cellular devices are no longer allowed to be locked to a carrier in Canada, Telus is still playing a dirty game of not allowing devices purchased from other carriers on their network with the Apple Watch. I'm sure there will have some BS technical reason blaming Apple, but most will see that for what it is...
In any case, my Apple Watch "isn't eligible" because it was purchased from Bell originally(I bought it second hand from a friend who wasn't using it anymore). Any one know of a work around?
Hi @Shuether we're aware about an issue affecting watches that were previously used with another carrier and we do have a workaround in place for that. Can you please send me a private message so that I can gather some information from you and help you with that?
I've had two separate conversations with Telus Business help on the phone and they've both told me that the issue was simple and was to be resolved within three business days. That was the beginning of last week. I'm usually on hold for an hour before speaking to someone, who then puts me on hold for another 15-20 minutes before telling me that they just need to update my IMEI number and that it's not a problem.
My watch was purchased new at the Apple Store and has not been used with any other carrier.
What are my options for getting help online?
Finally got my Apple Watch up and running today, thanks to @DanR for his help and following up for me. Process was admittedly very frustrating.
Question now about the data usage, I have the 1GB option on my watch. Is this data separate from my phone plan's 6GB? Thanks.
@cyberdeath I'm happy to have been able to help! And yes, the watch exists on a secondary "line" on your account, and it has its own 1GB of shareable data. Any data on your phone's plan is separate.
So....I decided to place a call from my watch yesterday and today noticed I had an extra charge for that phone call. I called in and they told me they didn't know what was happening and asked me to call after I get my bill. He said if they couldn't figure it out I would have to call in every month to get charges reversed 😞
@cyberdeath, that sounds odd, you shouldn't be charged extra for those calls. Were the current charges reversed, at least? Feel free to send me a PM once the bill comes in, and if there are any outstanding issues I'll be happy to assist.
Well it looks like my suspicions have been confirmed.
If you buy the Apple Watch from Bell, Telus will refuse to activate it on their network. Period.
They will give some technical reason and use words like ineligible but it doesn't take a genius to see through the misdirection. If you buy it from the Apple store and it is activated on the Bell network first then you change to Telus, they will be able to make it work with a work around, contact @telussupport on Twitter for help. At this point I'm going to wait for Series 4 to be released in the fall before I look into getting LTE setup again.
Much appreciation and thanks to @MelH for trying to sort it out for me!! You rock!
Seems to depend where you bought it. It it was bought from Apple, it should be no issue with going to either carrier. I haven't been able to find out yet if Bell is picky about devices bought through Telus.
Further to this saga, I got the watch(purchased from Bell) replaced under AppleCare+ and the replacement activated fine with Telus. So this is simply Telus playing dirty and blocking certain devices from being used on their network. Not that I expect any better, but you'd think a company would make it easy to give them money in anyway they can...