Hi @krazy_leb, although we don't have detailed information that can be shared with regard to the root cause of the issue, there should be a workaround in place with our Client Care team to allow for your watch to be activated.
Have you contacted our team at 1-866-558-2273 in the past few days? They should be able to help.
I've also sent you and @technbio a PM as well to gather additional information. Thanks!
4 days for a database update seems a little much. But I don't understand the in's and out's so who knows.
Someone on this thread said it would be updated Monday. Not sure if that was true...
Hey @cyberdeath, the fix should hopefully take less time than that. Unfortunately in some cases specific IMEIs need to have the fix applied, which is likely the case with yours. It's more than likely that your request has already been sent, so if you're still having issues once those 4 days have elapsed, please contact our technical support team at 1-866-558-2273 and one of our team members will be able to follow-up on the request. You'll likely not need to, though!
Called into client care on May 28th, nobody aware that TELUS had launched Business Apple Watch Series 3 '' support'. It's been 5 business days, several calls, hours on hold, staff absolutely clueless about the activation process. Finally, a e-mail from Raj from Client Service ( email@example.com ) claiming the reason they can't activate the first watch is that TELUS is assuming because the IMEI is not in their system, then the hardware ( watch) ''MUST BE'' from the USA or BELL Canada..and they won't activate! I tell him it was from Apple Canada..now they want proof of purchase, for every watch. I called Apple to fact check this, Apple said it's a TELUS issue and they are making their business customers jump extra hoops and has NOTHING to do with the hardware. Apple Canada said the Apple Watch Series 3 Model A1860 (38mm) and Model A1861 (42mm) are all the SAME, for USA, Canada, and PUERTO RICO. Telus and Bell are the officially supported carriers in Canada, Europe and China have separate model numbers and different band support, and of course TELUS cant activates those. We have over 20 staff members and at the time 5 months ago got these for gifts and some purchased them self, now Telus is refusing to activate any of them without Proof of purchase. Time to port out? or time for TELUS to bring service back to its customers who pay thousands a month. !
Just received a email from WBS service.. say that i've been contact by a technician and they works on it with apple..no date..getting worst ..since may 28 ..if the problem is the watch tell me i'll go at apple store..how it could takes more then six workings days to update a data base with imei number...