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Apple Watch Plan for Corporate Accounts

NemoNNNNN
Just Moved In

Hi. Any idea when Apple Watch plan will be available for corporate accounts?

1 ACCEPTED SOLUTION

NFtoBC
Community Power User
Community Power User

This Neighbourhood is inhabited by customers, just like you. We have no insight to Telus business plans, and no connection to the internal workings of Telus. We volunteer to share knowledge about Telus products and services which we have gained by experience or surmise. As such, the participants here would have no insight to timelines of Telus product or service releases.

 

NFtoBC
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View solution in original post

125 REPLIES 125

Hi, I called in and they told me it would be 4 days....they indicated that they had to wait for my IMEI to be recognized by the system?  Any thoughts?  Thanks.

4 days for a database update seems a little much. But I don't understand the in's and out's so who knows. 

Someone on this thread said it would be updated Monday. Not sure if that was true...

When I spoke to Telus they told me that they’re working with Apple to fix the problem.

I've talk with some technician level 3 this morning he apologize for the delay it was suppose to work yesterday but he told me for tomorrow..hope it will works...

Ok I hope it works out for you soon. Let us know.

DanR
Community Manager
Community Manager

Hey @cyberdeath, the fix should hopefully take less time than that. Unfortunately in some cases specific IMEIs need to have the fix applied, which is likely the case with yours. It's more than likely that your request has already been sent, so if you're still having issues once those 4 days have elapsed, please contact our technical support team at 1-866-558-2273 and one of our team members will be able to follow-up on the request. You'll likely not need to, though!

Thanks, just a little frustrating I spent all morning on the phone. Hopefully someone gives me a call back and I can finally add my watch.

DanR
Community Manager
Community Manager

I hear you @cyberdeath, please feel free to PM with your phone number and I'll make sure that you get that call. 

Thanks again@DanR, PM'ed you my phone number.

Called into client care on May 28th, nobody aware that TELUS had launched Business Apple Watch Series 3 '' support'. It's been 5 business days, several calls, hours on hold, staff absolutely clueless about the activation process. Finally, a e-mail from Raj from Client Service ( ccmpartner@telus.com ) claiming the reason they can't activate the first watch is that TELUS is assuming because the IMEI is not in their system, then the hardware ( watch) ''MUST BE'' from the USA or BELL Canada..and they won't activate! I tell him it was from Apple Canada..now they want proof of purchase, for every watch. I called Apple to fact check this, Apple said it's a TELUS issue and they are making their business customers jump extra hoops and has NOTHING to do with the hardware. Apple Canada said the Apple Watch Series 3 Model A1860 (38mm) and Model A1861 (42mm) are all the SAME, for USA, Canada, and PUERTO RICO. Telus and Bell are the officially supported carriers in Canada, Europe and China have separate model numbers and different band support, and of course TELUS cant activates those. We have over 20 staff members and at the time 5 months ago got these for gifts and some purchased them self, now Telus is refusing to activate any of them without Proof of purchase. Time to port out? or time for TELUS to bring service back to its customers who pay thousands a month. !

Might be a good plan to switch - Telus is charging $10 a month.  Bell only charges $5.

Just received a email from WBS service.. say that i've been contact by a technician and they works on it with apple..no date..getting worst ..since may 28 ..if the problem is the watch tell me i'll go at apple store..how it could takes more then six workings  days to update a data base with imei number...

NFtoBC
Community Power User
Community Power User
@Nautilus
The TELUS plan also includes an additional 1GB of data, which the Bell plan does not. The value of this data will, of course, vary among users.
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Another day, still no solution. Asked to wait asked to wait 24- 48 hours.. again

If we could ever get our plans loaded to our Apple Watch e-sim’s, yeah.

Alleluia ..Apple watch activate and works..;-)

Everything is fine only problem but not Telus fault but apple my watch doesn't connect with bluetooth in my car...

I didn’t even know you could hook up the Apple Watch to the car’s Bluetooth

No you cannot use it because apple watch could connect only to earphones ..i use it for rollerblade ..count hearth rate and track on map myrun app...now get the phone on my watch so no more need iphone..but i know batteryr drain fast with cellular connection on the watch we have to be careful on battery use i think...

Well it looks like even though cellular devices are no longer allowed to be locked to a carrier in Canada, Telus is still playing a dirty game of not allowing devices purchased from other carriers on their network with the Apple Watch. I'm sure there will have some BS technical reason blaming Apple, but most will see that for what it is...

 

In any case, my Apple Watch "isn't eligible" because it was purchased from Bell originally(I bought it second hand from a friend who wasn't using it anymore). Any one know of a work around? 

Hi @Shuether we're aware about an issue affecting watches that were previously used with another carrier and we do have a workaround in place for that.  Can you please send me a private message so that I can gather some information from you and help you with that?