12-07-2017 11:41 AM
Hi. Any idea when Apple Watch plan will be available for corporate accounts?
Solved! Go to Solution.
12-07-2017 12:53 PM
This Neighbourhood is inhabited by customers, just like you. We have no insight to Telus business plans, and no connection to the internal workings of Telus. We volunteer to share knowledge about Telus products and services which we have gained by experience or surmise. As such, the participants here would have no insight to timelines of Telus product or service releases.
06-05-2018 12:59 PM
Hi, I called in and they told me it would be 4 days....they indicated that they had to wait for my IMEI to be recognized by the system? Any thoughts? Thanks.
06-05-2018 01:23 PM
4 days for a database update seems a little much. But I don't understand the in's and out's so who knows.
Someone on this thread said it would be updated Monday. Not sure if that was true...
06-05-2018 01:56 PM
06-05-2018 03:39 PM
I've talk with some technician level 3 this morning he apologize for the delay it was suppose to work yesterday but he told me for tomorrow..hope it will works...
06-05-2018 04:15 PM
06-05-2018 04:54 PM
Hey @cyberdeath, the fix should hopefully take less time than that. Unfortunately in some cases specific IMEIs need to have the fix applied, which is likely the case with yours. It's more than likely that your request has already been sent, so if you're still having issues once those 4 days have elapsed, please contact our technical support team at 1-866-558-2273 and one of our team members will be able to follow-up on the request. You'll likely not need to, though!
06-05-2018 05:32 PM
06-05-2018 06:07 PM
I hear you @cyberdeath, please feel free to PM with your phone number and I'll make sure that you get that call.
06-05-2018 06:19 PM
Thanks again@DanR, PM'ed you my phone number.
06-06-2018 01:05 AM
Called into client care on May 28th, nobody aware that TELUS had launched Business Apple Watch Series 3 '' support'. It's been 5 business days, several calls, hours on hold, staff absolutely clueless about the activation process. Finally, a e-mail from Raj from Client Service ( firstname.lastname@example.org ) claiming the reason they can't activate the first watch is that TELUS is assuming because the IMEI is not in their system, then the hardware ( watch) ''MUST BE'' from the USA or BELL Canada..and they won't activate! I tell him it was from Apple Canada..now they want proof of purchase, for every watch. I called Apple to fact check this, Apple said it's a TELUS issue and they are making their business customers jump extra hoops and has NOTHING to do with the hardware. Apple Canada said the Apple Watch Series 3 Model A1860 (38mm) and Model A1861 (42mm) are all the SAME, for USA, Canada, and PUERTO RICO. Telus and Bell are the officially supported carriers in Canada, Europe and China have separate model numbers and different band support, and of course TELUS cant activates those. We have over 20 staff members and at the time 5 months ago got these for gifts and some purchased them self, now Telus is refusing to activate any of them without Proof of purchase. Time to port out? or time for TELUS to bring service back to its customers who pay thousands a month. !
06-06-2018 10:54 AM
Might be a good plan to switch - Telus is charging $10 a month. Bell only charges $5.
06-06-2018 12:58 PM
Just received a email from WBS service.. say that i've been contact by a technician and they works on it with apple..no date..getting worst ..since may 28 ..if the problem is the watch tell me i'll go at apple store..how it could takes more then six workings days to update a data base with imei number...
06-06-2018 02:05 PM
06-06-2018 09:59 PM - edited 06-06-2018 10:02 PM
06-06-2018 09:59 PM
06-08-2018 02:47 PM
Alleluia ..Apple watch activate and works..;-)
06-08-2018 03:52 PM
Everything is fine only problem but not Telus fault but apple my watch doesn't connect with bluetooth in my car...
06-08-2018 04:25 PM
06-08-2018 04:41 PM
No you cannot use it because apple watch could connect only to earphones ..i use it for rollerblade ..count hearth rate and track on map myrun app...now get the phone on my watch so no more need iphone..but i know batteryr drain fast with cellular connection on the watch we have to be careful on battery use i think...
06-11-2018 09:57 AM
Well it looks like even though cellular devices are no longer allowed to be locked to a carrier in Canada, Telus is still playing a dirty game of not allowing devices purchased from other carriers on their network with the Apple Watch. I'm sure there will have some BS technical reason blaming Apple, but most will see that for what it is...
In any case, my Apple Watch "isn't eligible" because it was purchased from Bell originally(I bought it second hand from a friend who wasn't using it anymore). Any one know of a work around?
06-11-2018 11:09 AM - edited 06-11-2018 11:10 AM
Hi @Shuether we're aware about an issue affecting watches that were previously used with another carrier and we do have a workaround in place for that. Can you please send me a private message so that I can gather some information from you and help you with that?