12-07-2017 11:41 AM
Hi. Any idea when Apple Watch plan will be available for corporate accounts?
Solved! Go to Solution.
12-07-2017 12:53 PM
This Neighbourhood is inhabited by customers, just like you. We have no insight to Telus business plans, and no connection to the internal workings of Telus. We volunteer to share knowledge about Telus products and services which we have gained by experience or surmise. As such, the participants here would have no insight to timelines of Telus product or service releases.
05-30-2018 09:37 PM
05-31-2018 05:14 AM
05-31-2018 12:08 PM
Nothing was done on my end nor did I get a call from Telus (they initially sent me to Apple saying it was their fault of course).
Just kept hammering the Activate cellular option in the Watch app on my phone and it just started working
05-31-2018 12:22 PM
05-31-2018 12:33 PM
Not mine - I've been checking here and there. Occasionally it will say Telus instead of Set Up Cellular and I think it's going to connect but then I get the same old screen saying to Contact Telus for assistance. I'm guessing they're still working on it. I suppose I could go on the Chat and/or call in like some here have done.
05-31-2018 12:39 PM
05-31-2018 12:45 PM
I called in this morning and was told my employer hasn't agreed to allow Apple Watch activations so it is blocked on their account.
05-31-2018 01:03 PM
05-31-2018 01:04 PM
05-31-2018 06:18 PM
I called their tech support. I had to provide the IMEI and EID numbers from the Watch and eventually they got it to work. Took about 30 min of waiting on the phone as they were trying to figure out why it wasn't working. I had to leave but checked a few minutes later and miraculously I was able to activate from my iPhone.
Pretty ridiculous that I had to call in to get this done but it got done.
05-31-2018 06:33 PM
06-01-2018 10:54 AM
It works for me too. I went yesterday night to a NNC Solution center and they activated successfully my watch to the account without problem.
06-01-2018 12:28 PM
Stil not works here receive an email from Telus saying the try to activate and are waiting data base update from apple for monday..
06-04-2018 03:47 PM
Any update guys? My watch was not originally purchased through TELUS. Seems like those are the watches that are not able to activate. Am i wrong?
06-04-2018 03:56 PM
06-04-2018 04:17 PM
06-04-2018 04:19 PM
I called in and was told my employer had blocked activation of Apple Watches. I followed up internally and was told that they weren't going to allow it. 😞
06-04-2018 04:25 PM
My employer has allowed it. So that is not the road block.
Would really like to hear from someone at TELUS what the hold up is for some watches
06-04-2018 04:35 PM - edited 06-04-2018 04:36 PM
Hi @krazy_leb, although we don't have detailed information that can be shared with regard to the root cause of the issue, there should be a workaround in place with our Client Care team to allow for your watch to be activated.
Have you contacted our team at 1-866-558-2273 in the past few days? They should be able to help.
I've also sent you and @technbio a PM as well to gather additional information. Thanks!
06-04-2018 04:49 PM
I've send you a private email with info i receive from wbs Solutions Center and my personal info...Thanks
06-04-2018 04:51 PM