I worked for a different telco for 7 years...I doubt the issue is the underlying network or operating equipment, but adjusting the billing system. To me that makes more sense why the consumer plans are officially supported but they can't get a firm position on corporate plans because the billing of corporate plans tends to be a lot more complicated.
It's always sad when you want to give your money to a company and they just won't take it!
Nothing was done on my end nor did I get a call from Telus (they initially sent me to Apple saying it was their fault of course).
Just kept hammering the Activate cellular option in the Watch app on my phone and it just started working
Not mine - I've been checking here and there. Occasionally it will say Telus instead of Set Up Cellular and I think it's going to connect but then I get the same old screen saying to Contact Telus for assistance. I'm guessing they're still working on it. I suppose I could go on the Chat and/or call in like some here have done.
I called their tech support. I had to provide the IMEI and EID numbers from the Watch and eventually they got it to work. Took about 30 min of waiting on the phone as they were trying to figure out why it wasn't working. I had to leave but checked a few minutes later and miraculously I was able to activate from my iPhone.
Pretty ridiculous that I had to call in to get this done but it got done.