This Neighbourhood is inhabited by customers, just like you. We have no insight to Telus business plans, and no connection to the internal workings of Telus. We volunteer to share knowledge about Telus products and services which we have gained by experience or surmise. As such, the participants here would have no insight to timelines of Telus product or service releases.
Hi @krazy_leb, although we don't have detailed information that can be shared with regard to the root cause of the issue, there should be a workaround in place with our Client Care team to allow for your watch to be activated.
Have you contacted our team at 1-866-558-2273 in the past few days? They should be able to help.
I've also sent you and @technbio a PM as well to gather additional information. Thanks!
I called their tech support. I had to provide the IMEI and EID numbers from the Watch and eventually they got it to work. Took about 30 min of waiting on the phone as they were trying to figure out why it wasn't working. I had to leave but checked a few minutes later and miraculously I was able to activate from my iPhone.
Pretty ridiculous that I had to call in to get this done but it got done.
Not mine - I've been checking here and there. Occasionally it will say Telus instead of Set Up Cellular and I think it's going to connect but then I get the same old screen saying to Contact Telus for assistance. I'm guessing they're still working on it. I suppose I could go on the Chat and/or call in like some here have done.
It seems a bit odd that they haven't updated the product page that says it can only be activated on consumer accounts: https://www.telus.com/en/ab/mobility/accessories/product/apple-watch-series-3
Hopefully this all becomes clear this week...
I've call to Telus give my IMEI and EID number on my applewatch after one hour of trying they told me they had problem with other customers like me ..put the fault on apple..technical services should contact me next 2-3 days...
Well that's disappointing if that's the rate plan. I did a chat with a Telus rep on the the Telus site and he was thinking mid-June... but he really had no clue. Also no clue on the rate plan.
Telus CSR: Okay so we're getting a lot of calls and inquiries about the Apple Watch for corporate customers. What can we tell them?
Telus Management: Nothing - still working on it.
Telus CSR: But it's been like 6 months of questions about when and how much - are we really going to charge $10 a month when Bell is charging $5?
Telus Management: Hey that's a secret - keep that to yourselves! Besides, we are so top heavy with layers of inept management that we need to charge more to pay for their wages.
Telus CSR: Oh good, so we may get raises?
Telus Management: Hah! Good one lowly worker. Just keep beating back the angry hordes and be happy you're employed. Remember, you don't know anything even though it's your job to know something. Get it? Got it? Good!