This Neighbourhood is inhabited by customers, just like you. We have no insight to Telus business plans, and no connection to the internal workings of Telus. We volunteer to share knowledge about Telus products and services which we have gained by experience or surmise. As such, the participants here would have no insight to timelines of Telus product or service releases.
Nothing was done on my end nor did I get a call from Telus (they initially sent me to Apple saying it was their fault of course).
Just kept hammering the Activate cellular option in the Watch app on my phone and it just started working
Not mine - I've been checking here and there. Occasionally it will say Telus instead of Set Up Cellular and I think it's going to connect but then I get the same old screen saying to Contact Telus for assistance. I'm guessing they're still working on it. I suppose I could go on the Chat and/or call in like some here have done.
I called their tech support. I had to provide the IMEI and EID numbers from the Watch and eventually they got it to work. Took about 30 min of waiting on the phone as they were trying to figure out why it wasn't working. I had to leave but checked a few minutes later and miraculously I was able to activate from my iPhone.
Pretty ridiculous that I had to call in to get this done but it got done.
Hi @krazy_leb, although we don't have detailed information that can be shared with regard to the root cause of the issue, there should be a workaround in place with our Client Care team to allow for your watch to be activated.
Have you contacted our team at 1-866-558-2273 in the past few days? They should be able to help.
I've also sent you and @technbio a PM as well to gather additional information. Thanks!