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Apple Watch Plan for Corporate Accounts

NemoNNNNN
Just Moved In

Hi. Any idea when Apple Watch plan will be available for corporate accounts?

1 ACCEPTED SOLUTION

NFtoBC
Community Power User
Community Power User

This Neighbourhood is inhabited by customers, just like you. We have no insight to Telus business plans, and no connection to the internal workings of Telus. We volunteer to share knowledge about Telus products and services which we have gained by experience or surmise. As such, the participants here would have no insight to timelines of Telus product or service releases.

 

NFtoBC
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View solution in original post

125 REPLIES 125

Things you could change on your end to make it work or on their side?

Thanks!

Nothing I could have done on my end to make it work. Telus told me they’re working with Apple to find a fix.

Nothing was done on my end nor did I get a call from Telus (they initially sent me to Apple saying it was their fault of course).


Just kept hammering the Activate cellular option in the Watch app on my phone and it just started working

 

So is everybody’s Apple Watch now working?

Not mine - I've been checking here and there.  Occasionally it will say Telus instead of Set Up Cellular and I think it's going to connect but then I get the same old screen saying to Contact Telus for assistance.  I'm guessing they're still working on it.  I suppose I could go on the Chat and/or call in like some here have done.  

Norhing new here in montréal waiting they told me 4 workings day its the second...

I called in this morning and was told my employer hasn't agreed to allow Apple Watch activations so it is blocked on their account.

Try calling Telus tech support. I wonder why some people were able to get activated and some not.

Try calling tech support again. I wonder why some were able to connect and others weren’t.

I called their tech support.  I had to provide the IMEI and EID numbers from the Watch and eventually they got it to work.  Took about 30 min of waiting on the phone as they were trying to figure out why it wasn't working.  I had to leave but checked a few minutes later and miraculously I was able to activate from my iPhone.

 

Pretty ridiculous that I had to call in to get this done but it got done.

Ok good news. We’ve all waited so long for this day to come. Enjoy.

It works for me too. I went yesterday night to a NNC Solution center and they activated successfully my watch to the account without problem.

Stil not works here receive an email from Telus saying the try to activate and are waiting data base update from apple for monday..

Any update guys? My watch was not originally purchased through TELUS. Seems like those are the watches that are not able to activate. Am i wrong? 

Mine was bought through apple store still no activation yet....

Mine was bought at bestbuy and has been working since last week. Try calling Telus again.

I called in and was told my employer had blocked activation of Apple Watches. I followed up internally and was told that they weren't going to allow it. 😞

My employer has allowed it. So that is not the road block. 

 

Would really like to hear from someone at TELUS what the hold up is for some watches

DanR
Community Manager
Community Manager

Hi @krazy_leb, although we don't have detailed information that can be shared with regard to the root cause of the issue, there should be a workaround in place with our Client Care team to allow for your watch to be activated.

 

Have you contacted our team at 1-866-558-2273 in the past few days? They should be able to help.

 

I've also sent you and @technbio a PM as well to gather additional information. Thanks!

I've send you a private email with info i receive from wbs Solutions Center and my personal info...Thanks

@DanR PM sent. Thanks