This Neighbourhood is inhabited by customers, just like you. We have no insight to Telus business plans, and no connection to the internal workings of Telus. We volunteer to share knowledge about Telus products and services which we have gained by experience or surmise. As such, the participants here would have no insight to timelines of Telus product or service releases.
I've call to Telus give my IMEI and EID number on my applewatch after one hour of trying they told me they had problem with other customers like me ..put the fault on apple..technical services should contact me next 2-3 days...
It seems a bit odd that they haven't updated the product page that says it can only be activated on consumer accounts: https://www.telus.com/en/ab/mobility/accessories/product/apple-watch-series-3
Hopefully this all becomes clear this week...
You would think some sort of real world testing would have occurred before "launching" this for corporate accounts... I suspect the testing is being done by us.
*slow clap* Well done Telus... well done.
I have noticed that in the Apple Watch app, under Cellular it occasionally Flashes Telus before reverting back to Set Up Cellular - so it is attempting to connect to commence and complete setup but the process fails quickly.
I am curious why our account setups are different than the consumer plans? I would think the process to activate LTE is the same? To me, it's really just a difference of account classification - the mechanism to activate should be the identical... but hey I'm no expert.
Got the same issue here. Plan was created but Watch won't connect to cellular network
Got the total turnaround also. 45 min with Telus (after 20 min wait) to say its Apple's fault and to go to the store. Spent another 45 min with Apple on phone and got redirected back to Telus
Just curious if those of you who are on Telus corporate accounts have taken Marketing and understand the Technology Adoption Life Cycle? Corporate account customers should understand that the Apple Watch Series 3 LTE was meant for those early adopters who have the financial capacity to use these new gadgets. I'm just saying technical difficulties are to be expected with bleeding edge technology.
Yes, bleeding edge because no other smartphone or device is using an eSIM and no other smartwatch is voice enabled except the Series 3 Apple Watch.
Who knows what the current issue is but this memetics concept holds true for all technology related products.
I worked for a different telco for 7 years...I doubt the issue is the underlying network or operating equipment, but adjusting the billing system. To me that makes more sense why the consumer plans are officially supported but they can't get a firm position on corporate plans because the billing of corporate plans tends to be a lot more complicated.
It's always sad when you want to give your money to a company and they just won't take it!