That will be the icing on the cake for this Apple Watch fiasco at Telus.
Us: So um you want $10 a month and a $30 connection fee? But you made us corporate customers wait since Dec for this service your regular customers had since Dec?
Telus: Yeah but think of all the money you saved by waiting for our exciting new corporate plan! We think outside the box here at Telus!
Us: ... Hello, Bell? I'd like to switch
Well that's disappointing if that's the rate plan. I did a chat with a Telus rep on the the Telus site and he was thinking mid-June... but he really had no clue. Also no clue on the rate plan.
Telus CSR: Okay so we're getting a lot of calls and inquiries about the Apple Watch for corporate customers. What can we tell them?
Telus Management: Nothing - still working on it.
Telus CSR: But it's been like 6 months of questions about when and how much - are we really going to charge $10 a month when Bell is charging $5?
Telus Management: Hey that's a secret - keep that to yourselves! Besides, we are so top heavy with layers of inept management that we need to charge more to pay for their wages.
Telus CSR: Oh good, so we may get raises?
Telus Management: Hah! Good one lowly worker. Just keep beating back the angry hordes and be happy you're employed. Remember, you don't know anything even though it's your job to know something. Get it? Got it? Good!
Wow I really hope that true. So sad owning an Apple Watch that’s capable of using LTE but having no line from your provider. Do you really think your account rep knows what he’s talking about when he said Monday May 28?
Yea he's been really reliable in the past so I'm confident he's got good info. He'll be calling me to add it on Monday when he has the rest of the details.
I was unable to confirm the option for next monday with the business customer service.. BUT..its seems they already have the formation on business side..so i would bet less than 2 weeks..i've been told last time i phone before the end of the semester so before june 30..Hope it's true for monday keep in touch..
It's rather ridiculous that if they are in fact going to begin offering Apple Watch LTE support on the 28th, you would think they would start letting customers know. Being in the dark over timelines and rate plans is rather annoying. We shall see what happens on Monday. I imagine there may be a carrier update on my phone associated with this?
I've call to Telus give my IMEI and EID number on my applewatch after one hour of trying they told me they had problem with other customers like me ..put the fault on apple..technical services should contact me next 2-3 days...
It seems a bit odd that they haven't updated the product page that says it can only be activated on consumer accounts: https://www.telus.com/en/ab/mobility/accessories/product/apple-watch-series-3
Hopefully this all becomes clear this week...
You would think some sort of real world testing would have occurred before "launching" this for corporate accounts... I suspect the testing is being done by us.
*slow clap* Well done Telus... well done.
I have noticed that in the Apple Watch app, under Cellular it occasionally Flashes Telus before reverting back to Set Up Cellular - so it is attempting to connect to commence and complete setup but the process fails quickly.
I am curious why our account setups are different than the consumer plans? I would think the process to activate LTE is the same? To me, it's really just a difference of account classification - the mechanism to activate should be the identical... but hey I'm no expert.
Got the same issue here. Plan was created but Watch won't connect to cellular network
Got the total turnaround also. 45 min with Telus (after 20 min wait) to say its Apple's fault and to go to the store. Spent another 45 min with Apple on phone and got redirected back to Telus
Just curious if those of you who are on Telus corporate accounts have taken Marketing and understand the Technology Adoption Life Cycle? Corporate account customers should understand that the Apple Watch Series 3 LTE was meant for those early adopters who have the financial capacity to use these new gadgets. I'm just saying technical difficulties are to be expected with bleeding edge technology.
Bleeding edge? You do know that the Apple Watch was released in September 2017 and most major carriers have it right?
Hell even Telus had it on the consumer side since last December. The current issue is more incompetency than technical if you ask me