Apple Watch Plan for Corporate Accounts

[NemoNNNNN]

Hi. Any idea when Apple Watch plan will be available for corporate accounts?

[NFtoBC · Accepted solution]

This Neighbourhood is inhabited by customers, just like you. We have no insight to Telus business plans, and no connection to the internal workings of Telus. We volunteer to share knowledge about Telus products and services which we have gained by experience or surmise. As such, the participants here would have no insight to timelines of Telus product or service releases.

[NFtoBC · Accepted solution]

This Neighbourhood is inhabited by customers, just like you. We have no insight to Telus business plans, and no connection to the internal workings of Telus. We volunteer to share knowledge about Telus products and services which we have gained by experience or surmise. As such, the participants here would have no insight to timelines of Telus product or service releases.

[Tm888]

Yes, I’m waiting too. I was told, in writing, that it would be available. Do we have an ETA?

[Nautilus]

I was told that our HR department needs to approve the Apple Watch upon the next contract renewal with Telus before they can offer it under the corporate plan.  

Evidently we renew every 6 months but no idea how many more months to go before we renew.  I do think Telus has dropped the ball by not being proactive on this and contacting all corporate HR departments upon the announcement of the Apple Watch.  Missed opportunity by Telus.  Be proactive not reactive.

[ChrisGruenwald]

I’ve been harassing them non-stop, but keep getting the standard ‘It’s coming but we can’t tell you when’ response. Extremely frustrating, as I switched from Rogers on account of Apple Watch 3 and now I can’t activate!

[NFtoBC]

So, you really believe harassing some front-line CSR is going to speed things? It will be announced in the fullness of time, and likely reported to this thread shortly thereafter by another user.

[Nautilus]

I share your annoyance.  For me, I would be happy just to know when the plan will be offered even if it's a few months away.  Just give us a timeline, not a "It's coming soon but we can't share any information with you yet" response.

So to sum up:

Us: "Hey we just bought this great product and would like to use it on your network - here's our money, feel free to take it!  I don't need it and want to give it to you!"

Telus:  "You have money you want to give us?  Great, but we're not ready to take your money.  I know we're a company and that's what we're supposed to do but someone dropped the ball and we're playing catchup - so hang tight till we figure out how we're going to accept your money.  This may take some time so hang on to that money that you're anxious to give us.  We're incompetent and don't yet know how to take your money.... in the meantime we'll put out a teaser that we have an exciting way to take your money but we can't share it with you yet... even though each month that goes by, we're losing the money we're not taking from you."

How many of the Telus brain trust are getting bonuses?

[SteveQC]

Je suis aussi totalement exaspéré par cette situation et surtout par les réponses du service à la clientèle. Non, mais c’est du gros n’importe quoi. J’ai changé pour Telus à l’automne parce qu’ils allaient offrir le service pour Apple Watch. Non mais c’est quoi le bogue ? Je suis client Telus, c’est le même réseau que celui des clients corporatifs et je ne demande pas qu’on m’offre ce service gratuitement. Et le plus drôle c’est que personne chez Telus ne sait si et quand le service sera offert aux clients corporatifs. Du gros n’importe quoi.

[NFtoBC]

L'un des défis pour Telus, j'en suis sûr, est que beaucoup de ses clients corporatifs sont de grandes sociétés, pour qui une renégociation des contrats est nécessaire avant d'ajouter Apple Watch au plan. C'est facile pour les comptes des consommateurs, car ils sont individualisés. Les comptes de petites entreprises peuvent sembler faciles si votre entreprise est petite, mais je ne suis pas sûr que même les petites entreprises avec 5 à 10 employés sont nécessairement intéressés à prendre en charge les coûts de leurs employés en ajoutant l'Apple Watch à leur compte et en ajoutant frais.

Vous pouvez toujours choisir un compte client et faire ajouter Apple Watch au compte.

[ChrisGruenwald]

Funny, I didn’t mention that it was front line staff I was talking to (it was not) but in typing your arrogant response you failed to find that out. Suggestion - instead of acting like an arrogant, holier than thou schmo, don’t say anything at all!

Chris Gruenwald

[NFtoBC]

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@ChrisGruenwaldwrote:
Funny, I didn’t mention that it was front line staff I was talking to (it was not) but in typing your arrogant response you failed to find that out. Suggestion - instead of acting like an arrogant, holier than thou schmo, don’t say anything at all!

Chris Gruenwald

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You should look in the mirror.

[Nautilus]

Let's not go down this road.  I think we can all agree that the Telus plan (or lack thereof) to make the Apple Watch available to corporate customers has been atrocious.  Now we're just attacking each other rather than focusing on Telus's inept management.

[Nighthawk]

No Canadian carrier has the Apple Watch for corporate plans yet. @Nautilus I doubt it has anything to do with ineptitude on the carriers end but more likely Apple throwing up roadblocks. Apple can be rather demanding.

[mike5]

I tried signing up a couple days ago (I'm on a corporate plan) and it let me go through the registration process, but then hung on 'Activating' for a couple hours. It never ended up provisioning the eSIM and when I tried going back to it I was getting the usual 'Call customer service' page. I don't know if it was a glitch or I caught them at a moment when they were testing something...

[Nautilus]

Do you recall the rate/activation fee listed?  Just curious if it's the same or cheaper than the non-corporate rate.

[mike5]

It was the same $10 per month rate.

[Nautilus]

Hmm, same rate.  Not sure what Telus was/is continuing to negotiating with Apple if that's the case.  Bravo.  Perhaps Apple was telling the inept managers at Telus to stop being ridiculous with their rates and to pull their heads out of their back sides.

[SteveQC]

Je bénéficie d’un rabais sur mon abonnement personnel parce que mon employeur est client Telus. Donc mon employeur paie pour le forfait de ma ligne professionnelle, mais c’est sur mon compte personnel que je souhaite ajouter l’Apple Watch. Mais parce que j’ai un rabais corporatif ce n’est pas possible. C’est ça que je trouve aberrant. Telus n’a pas à renégocier avec l’entreprise pour l’entente. Mon compte est personnel et arrive chez moi à mon nom.

[Nautilus]

C'est aussi ma situation. Cela ne devrait pas prendre autant de temps à comprendre.

Comme je l'ai dit précédemment, la direction est incompétente. Ils ont des clients désireux, capables et heureux de leur donner de l'argent, mais ils ne peuvent pas comprendre comment prendre cet argent. Cela fait 3 mois que Apple Watch a été libéré et ils ont eu au moins deux mois de préavis.

[a6zj6]

This is getting to the point of beyond ridiculousness. What’s the point of having a corporate plan if you cannot activate services? I have had an Apple Watch LTE I cannot activate and at this rate it’ll be obsolete by the time Telus will allow me to activate it! Get this feature going or I am switching!

[Nautilus]

Wonder how likely it is that May will be the month we can activate LTE on our Apple Watches?  Anyone?  Bueller?

[technbio]

In december they told me 8 weeks..last week told me before the end of rhe semester..real joke..

[Jomcc58]

I was told today the end of May. I am holding out hope sooner or later. This cannot be so difficult. All I want to do is use their cellular line. I have the bloody watch and want to add to my service. What is the darn problem??? This is just plain stupid.

[rgo]

This is crazy. How hard can it be. I was on the phone today for an hour before getting cut off. Their web page said you can add a watch to existing line for $10. When I called up they told me I needed to talk to a business account manager when they transferred me to the business account manager he told me I needed to talk to the non business side. Every time I stated to talk to express my frustration or ask questions they just talked over me. I added up my last months bill from multiple accounts I have with Telus and each month I pay over $1,300. I am happy to give that money to someone else if they cannot figure out how to make this work. Any one know if Roggers or Shaw will do this?

[NFtoBC]

Neither Rogers nor Shaw offer Apple Watch connectivity at all. Simply not available on their networks no matter what account.

[Ronwatch]

I was at a Telus store last week. One of the workers told me it’s not official but he heard mid May they’ll support it. Honestly the whole thing makes no sense. I switched from Rogers only to find out they don’t support the watch on corporate account. It’s really frustrating. Let’s hope it’s soon

[Nautilus]

Finally someone at Telus with the stones to hint at a timeline.  Let's hope they were accurate with that piece of info and not just blowing smoke up your tailpipe.

[Ronwatch]

I really hope so. I just find the whole thing ridiculous. Really getting fed up of waiting especially when I know they offer the service for the consumer plan🙄

[Nautilus]

Tell me about it.  On top of all that the consumer plan is double that of Bell.  Telus wants $10 a month vs. the $5 Bell is charging.  I will seriously switch if the corporate rate is $10/month.  If it really is $10/month what was the point of all this waiting?  What would the benefit of being a Telus corporate customer?

Let's see if Telus actually gives us something worthwhile to stay loyal.

[CyclingDad]

Telus has a $30 connection fee vs Bells $10. Bell definitely better for Apple Watch customers. Sad.