Account and Automatic Top Ups

[bajacondo]

I keep being charged for account top up and and automatic top up. I don't want account top up, just the automatic using my credit card.  I don't actually use account top up i.e. I don't enter my credit card monthly for account top up and can't seem to be cancel that option.  I only want to use the top up from my registered credit card.

[NFtoBC]

I'm confused. Do you mean your credit card is charged twice?

You will receive an invoice, even with automatic top ups.

[bajacondo]

I have pre-paid.  I have arranged to have automatic top-up where you register your credit card.  I am charged every 30 days as expected.  I am also charged by credit card for account top-up.  I do not enter my credit card number, pin or interac online for this top up method, yet my credit card is charged.  

[NFtoBC · Accepted solution]

Then it sounds like you have authorized two instances of automatic top-up, which is entirely possible on pre-paid. You should be able to adjust this in the 'My Account' section of the website by adjusting which top-ups you still want drawn from your credit card.  Also. once you register your credit card, any top-ups you manually apply are added to the credit card.

[bajacondo]

Thanks for your help, I'll try that.

[Mobility_Princess]

On prepaid you can have your account set up to automatically top up a dollar value from your credit card every 30 days, $10, $25, $50 or $100 and/or have a specific feature/plan coming off the credit card as well. Quite often customers will do both or mistakenly do both. So if you wanted to do $10 monthly, you may have set it up to top up your account with a $10 dollar value from the credit card every 30 days but, also to have a $10 plan such as start $10 coming off the credit card. You would need to decide which one you prefer and stop the other. If you have just a dollar value like $10 flat than you are paying .50 per min for all local calls and .30 cents for text however if you don't use all your $10 than the remaining balance carries over each month and you could build up a credit. If you use a plan like Start 10 you are getting a flat amount of 50 mins and 50 text total. Whether you use them or not and they do not carry over at the end of the 30 days. 

To stop a plan or feature once logged in to telus.com:

Plans and add ons > Change plan and add ons > Smartphone > you would just uncheck the box of the feature you currently have on your account and confirm. 

To remove the auto top up dollar value once logged in: 

Go to Account Activity> Automatic top ups and click Edit > Click Remove > A confirmation screen appears and you have to click remove again and it will confirm you were successful