12-06-2013 03:38 PM
Just got off the phone with telus mobility loyaty support and was told that 70$ is as low as they can go for a talk and text plan with data for iPhone. Even with the competition offering rate plan of 50$ per month, basically twice as much data, and a 16g 5s phone for 150$, they won't even entertain the possibility of MATCHING. Dont say its not possible if it clearly IS possible. Why would I spend 20 extra dollars a month for less service? Been with the company since '09 now that the contract has expired, I think that I'll have to move on. I enjoy the service from telus, never had a problem, but throw me a bone.....showing some flexibility to your existing customers goes a long way. Capitalize on customers trepidation to move to "budget carriers" and say "yeah, thats a good deal, lowest I can go is $55, but I'll give you a 9 pin adapter or case" Perceived value. That extra 5$ is 120$ profit by the end of my contract minus the cost of the incentive, but the customer feels they've gotten something extra. My .02
Solved! Go to Solution.
12-07-2013 04:39 AM
Welcome to the modern world of cellular without competition. I've been told if I upgrade my iPhone to something newer I lose my $40/mo plan with my iPhone 4 and will have to pay minimum $70 also. Loyalty typically won't match anything. If you are REALLY nice to them (no threats to cancel service, lawyers, insults, etc), you MIGHT be able to get some flexibility but not likely much. As for budget carriers, remember the main ones are all owned by the big three companies. The coverage area may be reduced in some cases (as per a Koodo rep when I asked about their coverage compared to Telus').
12-07-2013 06:07 PM
12-08-2013 03:09 AM - edited 12-10-2013 01:22 PM
The things to consider about switching to a discount carrier...
12-07-2013 04:39 AM
Welcome to the modern world of cellular without competition. I've been told if I upgrade my iPhone to something newer I lose my $40/mo plan with my iPhone 4 and will have to pay minimum $70 also. Loyalty typically won't match anything. If you are REALLY nice to them (no threats to cancel service, lawyers, insults, etc), you MIGHT be able to get some flexibility but not likely much. As for budget carriers, remember the main ones are all owned by the big three companies. The coverage area may be reduced in some cases (as per a Koodo rep when I asked about their coverage compared to Telus').
06-18-2014 11:46 AM - edited 06-18-2014 11:47 AM
same thing is happening to me....I completed my 2 yr contract with Telus, and lost wifi connection and features on my cell the day after, even though I am still a customer and going from month to month on a $50 plan ( my current plan)
Telus refuses to upgrade my phone unless I spend a $80 minimum per month and adding on a new phone in regards to a shareplus plan....I dont have any other techincal devices, I don't need a shareplus plan, also why would I spend an extra $30 per month on a phone with the exaxt same features as the phone I have now??
Time to shop elsewhere
06-18-2014 01:14 PM
I'm one more customer, who after my 3yrs contract expired, with a montly [$50-bill, jumped to$70]..have no choice than pay for it or switch to Rogers, Bell, Fido, etc. But from my standpoint view the solution, isn't run to another carrier, let's stay with TELUS
and fight united for lower rates.
We can also send our complaints to "CRTC" through the "Open Media-Website" here's the link.
https://openmedia.ca/ (If link not open by leftclick-right click+open+select campaigns) one of the features in mobile plans, that getting a huge profits for Telecoms is the "Data usage"
like the so called -Shared data - even though you're single user is included in the plan, what a nonsense. <Bye> "v9"
06-18-2014 09:59 PM
The campagins section of the openmedia website is clearly a joke. Canada already has world-class cellular networks, bested only by Norway in speed and reliability.
12-07-2013 06:07 PM
12-08-2013 03:09 AM - edited 12-10-2013 01:22 PM
The things to consider about switching to a discount carrier...
12-10-2013 12:36 PM
Everywhere in Canada except Manitoba & Saskatchewan the cheapest you can get a fully subsidized iPhone 5s ($150-229 2yr device price depending on sales) is $70/month. Bell, Rogers, Telus, Koodo, Fido & Virgin. Public are going bankrupt, Wind & Mobilicity (also going bankrupt) have limited coverage.\
Let's do a quick review:
http://www.telus.com/wireless/devices/iphone-5s/?INTCMP=BetaCatalogCardiPhone5s - Available with SharePlus plans only, start @ $70/month
http://www.bell.ca/Mobility/Products/Apple-iPhone-5s#INT=MOB_moblistinghmpg_BAN_iPhone5SLTEnetwork_m... - Available with Voice & Data Plus only, start at $70/month
http://www.rogers.com/web/content/iphone-5s - Available with Share Everything plans only, start at $70/month
http://www.virginmobile.ca/en/phones/phone-details.html?model=iphone5s16&colour=Gold&contractTerm=SP... - Available with Platinum plans on contract only, start @ $70/month
http://www.fido.ca/web/page/portal/Fido/iPhones#iphone5s_tab - Available with Max plans only, start at $75/month
https://shop.koodomobile.com/phones/models/index.html - Available with Tab L plans, start at $75/month
Now let's look at the US:
AT&T - http://www.att.com/media/att/planner/#fbid=MRD8zdf8VSE - $70 minimum for less services
Verizon - http://www.verizonwireless.com/wcms/consumer/shop/share-everything.html - $80 minimum,
Which competition is offering a $50 plan?