3rd party subsctiption options that Telus should fix

[K_K]

3 weeks ago i've got text message from pbm.cx saying that i subscribed to gaming service ( i did not ). I assumed its spam but just in case i called Telus ( 80 min wait for someone to answer ! ). I was told that there is no charge on the account and it should all be good. Today I've got my bill with 13.99 charge for service I did not subscribe to and Telus even that nice on one phone( after 60 min wait )  tells me they cannot block it or even refund the fee.

I am really upset that Telus does not have option to block premium messages and subscriptions .

They are partnering with questionable service providers like paybymobile . Website that does not even have phone number, contact info or any customer service.

I am getting billed by pbm.cx on my phone bill.  Service that I did not subscribe to or ever used , yet as they partnered with Telus they can bill me.

You guys better figure out how to stop this from happening or this will be a big issue. It's not my job to be trying to get my money back or verify every bill . I am paying over 200$ for my phone bill and its is unacceptable to have to deal with things like this.

Also asking customers for their pin number on the phone ? there should be secured way to enter it 😛

[JBL]

Let's do it

Get Outlook for Android

[DavidT]

This needs to become a class action law suit.

[JBL]

"This company is clearly sending text to a bunch of people and hoping they don’t reply"

On our phone they went straight into Spam and were never seen.   So something out there knows this is a scam.....why doesn't Telus?

[JBL]

Getting the same charges.  And this was on a business line of one of our employees who hates having a cell phone and hates soccer.  There is no way he would subscribe.  That said, it was only found by happenstance considering the lines on my 30 page cell phone bill.   Like you said, shouldn't have to scour like that because Telus should not be partnered (YES....apparently they are a partner:  PayByMobile Partners) with such companies.  When I looked at his phone, I found the text messages for this company all flagged and hidden as spam. 

Not impressed.  

[hellokyliep]

Incredibly frustrating. I got a promise to remove $27 of the $42 in charges incurred with PBM, after spending 2+ hours on the phone with Telus, and another 20 on the phone with PBM, a company which I have had no interaction. I'm done with Telus. Moved over to another provider today. I only have 2 lines but spend $3K annually on them and had been with Telus since early 2000. They've sided with the scam artists rather than their customers. 

[DavidT]

I’m in the process of switching providers. Telus is slimy for allowing this to happen to its customers.

[DavidT]

Rogers wireless requires a double opt in!! Telus is a single opt out. I’m moving to Rogers.

[Ty43]

Such a scam all ingot was a text saying thanks for signing up was even flagged by my phone as spam never signed up for anything and then getting the monthly charge it's bs that Telus let's a company just start charging customers for a subscription even if they haven't signed up I will be reporting to the anti fraud department with Canada government and sending screen shots of this thread as obviously Telus isn't protecting its customers from fraud and allowing it to happen

[Quint64]

If you are able to do this, would you mind posting where/how as I'd like to do the same.
It's not the amount, it's the principle and lack of urgency by telus to do Anything about it.

Simply putting their hands in the air and doing nothing is not sufficient.
I don't blame tech service reps as their hands are tied.
I blame mgmt if they don't try.

Where is the telus representation in this thread...
DO SOMETHING

[Ty43]

https://antifraudcentre-centreantifraude.ca/report-signalez-eng.htm

Here you go either online or over the phone

[Quint64]

Thank-you Ty.
I just completed my complaint.
Well see what happens if anything

[fatema]

I don't have any subscription on my phone but TELUS charge me twice for 34 $ .the bill shows its because of in app purchase but in didn't install any app or don't have any subscription for that. I don't want to pay this fake charges, so TELUS suspended my account . I am so dissatisfy about that. please solve this problem 

[K_K]

I suggest all affected customers do it as well. As customer I demand the option to block this service. Being able to signed up someones phone number without as much as sms verification is fraudulent.

[Ammys]

It's a Scam and you will get charged every month. Telus will not help you out of this. The best way to rid of this is to go PBM.cx (under My Subscription followed by My Account) and cancel the subscription so you will not be charged on the next billing circle.

[DavidT]

I tried this. I still got billed the next month.

[WWS]

How can Telus let this slide?????????????????????

[WWS]

I'm PISSED OFF that I'm waiting on hold to fight $13.99 which is not worth my time and stress. 

[Vusa]

Ye

[Vusa]

Thus the reason why l am moving all my services from Telus just because they got scammed now they are scamming their own faithful customers not a chance l will stay with Telus

[K_K]

Reporting Telus to CCTS worked for me. Got refund for unauthorized charge and was able to block some of pay by phone services but not "pbm".

CCTS is not able to tell Telus what they are allowed to do,however if complaint is filed against Telus under billing errors then issue gets resolved fast. Telus will call you so you don't have to call them and wait on line.

Any open complaints against Telus look very bad on them so the'll try to resolve it fast.

In my case I asked for "refund of unauthorized charge on my account as I did not subscribed to any services and I am the only one with access to my device"

More complaints CCTS receives more likely Telus is to do something about it. 

In meantime I am not accepting any offers that would extend my contract. No new devices so I can leave any time if problem persists.