10GB PLAN for $60 and phone upgrade question?

[Jonny123]

I got the 10GB plan but paying $85 because of a phone upgrade. I also had to pay an upfront fee for the phone as well. My question is after the 2 years and the phone is paid off will the plan revert back to $60? I am basically paying $25 more a month but that is too pay the phone off ($600 over 2 years). If the plan won't revert back to $60 after the 2 years then its better to buy a phone out right and pay $60 a month. I can't get a hold of TELUS online chat and I can't even get through on *611. 

[linds0990]

Did you  wait on the phone tonight, email them or do the online chat? I can't seem to get through any way! thx

[midvale]

I was waiting on both the phone and online chat.  I started out around 600 in line, it was down to just over 20 when they picked up the phone and I cancelled the chat.

[midvale]

And I should add, after talking to the CSR on the phone I ended up emailing them again.  Just to add to the emails they have to go through... sigh...

[Kennyt]

I was on hold for 2 hours yesterday and Telus system automatically disconnected me. Was on hold for more than 2 hours today and finally spoke to an agent but he was unable to help due to Telus system freeze. He asked for account and phone numbers and he promised to call back in 1 hour. He never did. At the same time I went online to use the chat feature and I had 27 people ahead of me which was great but my browser refreshed and I lost the connection. I tried to get back in but was behind 1100 people. I waited until 600 and Telus system froze and I lost connection second time. I tried again two more times and was unable to connect. I basically gave up and went to a Bell store across the street at lunch time and within 20 mins I moved my 2 cellphones over to Bell with the 10 GB $60 plan. It’s that simple. I basically save $70 a month for my 2 cellphones compared to Telus which I had only 1GB, 200 mins during the day. Bye bye Telus.

[Kennyt]

BTW, between me and my 3 other friends we ported a total of 8 numbers to Bell $60 10 GB today because we could not stand the BS we received. All within 10-20 mins for each of us. It’s that simple.

[Kennyt]

And it’s month to month, no 2 year contract. Telus, it’s a great business decision to compete with other carriers but you have a very bad execution plan (or no plan). Your people and system weren’t ready to handle the traffic.

[10gighappy]

"Also eager to figure out the email. Been on hold over 25min to try and figure this all out and, what's worse: calling from outside Canada because I'm out of the country until the weekend so I can't even walk to a real store!"

Chad, the $60 promotion is not offered in store to existing Telus customers.  You could try logging into the chat instead of being on hold.  Good luck with it

[Pskippy]

For those that want to give the email a try, it should be: epp2@telus.com

But make sure to get it submitted by 11:59pm your local time and don’t expect a response right away...probably between 48 and 72 hours..

[midvale]

I can confirm that it is epp2@telus.com.  I got through on the phone after 2 hours and was told the system was down and they could not even access my account and so I should email the above.  Come on Telus, can't you say that in your hold message so I don't have to waste my time there?

I, too, had difficulty understanding what the email in the message was... epb2? app2? apb2?  I had sent an email to epp2 yesterday and got an automated reply from "employee verification service" which doesn't really sound like the right thing, but the CSR confirmed it was but advised me to send it again "just in case."

[BKontheSCENE]

I’m trying to contact a customer service person since I can’t through via the phone about the promotion !

[Dogmonster]

I'm pretty sure its $85 for a plan and phone upgrade. $60 is for BYOPhone.

[MB007]

TELUS really flubbed it this time.  After years of pushing the 'Customers First' mantra, weak attempts to boost digital adoption through the feature poor telus.com self-serve portal, lame attempts to get customers to turn off paper-bills & set up pre-authorized payments; the perfect opportunity came along to get everything TELUS wanted for Christmas through the $60 / 10 GB mobile phone plan.  All TELUS had to do was set this up as an online self-serve only offer with all those conditions and your system would have crashed due to the flood of happy new customers signing up.  Instead everything crashed and you spent (presumably) millions acquiring new pissed off customers in the most expensive way possible.  Not only did TELUS demonstrate yet again they are a market follower being the last to jump on the bandwagon, they did exactly the opposite of what they claim to stand for.  The only way to get this plan was to sit on hold for hours if you could get through to the call centre at all, sit on an endless chat queue that kept crashing, or go into one of the stores and wait in a long line.  In my experience *611 didn't even connect, at one point there were over 8000 people in the chat queue ahead of me but the chat kept crashing, when I did find time to go into a store it was empty because the system had just crashed I was informed they couldn't help anyway due to other discounts on my non-contract plan (this was incorrect and demonstrated a general lack of knowledge by the poorly trained staff).  In the end I was able to get the new plan but I have no more loyalty to TELUS and will switch providers when a cheaper plan is offered in the next upcoming price war.  Freedom Mobile's network will only get bigger and their plan is $10 cheaper.

[NFtoBC]

You realize this was a reaction to another Carrier’s offering, not a long term plan, right?

[slam5]

I had been a loyal Telus customer for 19 years.  I have a cell phone and an iPad.  I was about to switch to the 10gb for 60 plan.  I managed to talk to an operator after waiting 8 hours over 3 days.  I was told that the $ 60 plan doesn't apply to me as I share my data between my two devices and there is nothing they can do for me.  I'm now very mad.  Wny can't I get more data for less money??  I'm quitting Telus.  I bought my phone outright so I can switch anytime with ZERO  penalty.  I had it..

[mbp]

It's been posted for days now that the plan does NOT have shareable data. None of the carriers that I looked at offered it with that deal. As for why you can't get more data for less? Welcome to Canada. 

[skulltaff]

Over the last 4-5days I have spent hrs waiting on the phone, I tried to contact with *611 and instant online messanger that won't even work, I might just head to a different vender/provider

[Nighthawk]

The promotion ended on Tuesday. It's no longer available.

[LinAnn]

I received an email Dec 27th saying I was eligible for the $60 10GB plan and would receive a callback in 5-7 days. The callback never came. I replied to the email inquiring and again received no response. I finally called TELUS myself and, three days later, am told that the plan is no longer available. Although the plan seems to have been available the first day I called, but again a lack of response from TELUS delayed things until now. 

Customer service isn't rocket science. Keep your promises.

[NFtoBC]

Surprising, as the deal ended on December 19, that Telus would be still sending offers more than a week later. Had you called in to get the deal, and been offered a call back at the time?  They certainly weren't making cold offers on December 27!

[LinAnn]

I tried to contact them on Dec 17 and 18th, but given their problems on the phone and the web chat, was unable to get through. I sent them an email on December 18th indicating I was interested in the plan and had been trying to get through to them without success, and this was what they responded to on Dec 27th.