It is amazing to me how short sighted Telus has been with the 10gb $60 promotional plan for it's existing customers. Historically my wife and I had very good service from Telus and have been with them for over 5 years for mobility, TV, and internet. Over this period we spoke highly of them and even had friends and family sign up due to our positive comments. Now we have both cancelled our mobility accounts as of yesterday due to poor service surrounding the $60/month 10 gig plan. We will also be cancelling our Telus internet out of principal as we have no intent of supporting them any longer.
My wife and I spent at least 8 hours on hold/trying to get a hold of Telus over the weekend trying to switch to the promotional plan (we were not on contract). Eventually we went into a Telus store after getting fed up with calls to customer service getting dropped. We had also tried online chat dozens of times but it kept freezing. At the store they told us we had to call in as we were already customers. That was after waiting in line for almost an hour at the store! At this point the BYOD plan seemed like false advertising as there was no way to actually switch onto the advertised plan if you were an existing customer. Unable to switch over phone, unable to switch over chat, unable to switch at an actual Telus store. My wife gave up on Monday night and switched to Freedom and I was finally able to get through to a customer service representative via phone on Wednesday but they would absolutely not budge on the offer since it had ended on the 19th. I explained that we had spent literally an entire day trying to swap our plans on the weekend when the deal was on offer but that made no difference. Truly unbelievable. I switched to Fido yesterday and look forward to cancelling our internet plan as well. Congrats to those who managed to get on this plan.
