10GB PLAN for $60 and phone upgrade question?

[Jonny123]

I got the 10GB plan but paying $85 because of a phone upgrade. I also had to pay an upfront fee for the phone as well. My question is after the 2 years and the phone is paid off will the plan revert back to $60? I am basically paying $25 more a month but that is too pay the phone off ($600 over 2 years). If the plan won't revert back to $60 after the 2 years then its better to buy a phone out right and pay $60 a month. I can't get a hold of TELUS online chat and I can't even get through on *611. 

[WestCoasterBC]

You will not revert to a cheaper rate when the device is paid off. If you wanted the $60/month limited BYOD promo you need an non subsidized phone. Hence it’s a BYOD plan.

You’re locked into the $85/month plan till the device balance is paid in full.

[Vik]

Unfortunately this is my last contract with telus. After 8 years with them and many headaches with them they just get it together. This year I've moved provices, called them to switch my phone number, they advised me to keep my current one cause it was cheaper coming from Saskatchewan and whenever a promo plan comes in I'd have to call and ask them to switch me to that particular plan so they can change my number. 3 months go by I hear about this new 60$/10g plan that's being offered so I call and to my surprise I can't get through to any of the customer service representatives for 2 days. I finally get through and of course this offer isn't being given to existing customers "it's for new customers only" and the only way I can get it I'll have to buy out my phone and then I'd be able to get it. Like I said early I've been a client for over 8 years and only new clients get this particular phone, paying less for the phone and getting a better plan. I've very displeased with how old telus clients are being treated, and in no way I'll be resigning with them in the near future.

[NFtoBC]

Yet they allowed you to keep your sweet SK plan, even though you no longer reside there? I’d hold that plan as long as I could!

Current promos at all carriers are to attract new customers and switchers.

[Vik]

What are you talking about my "sweet Sask plan" is 75 a month it's not the same as 60. Adding to your "sweet" response, if you fully read and paid attention to my post I did stare that I live in Calgary which is in Alberta now. I'll repeat myself once more I guess cause you're a telus representative and you want to justify your **bleep** up. I've called multiple times this year to change my number along with my plan, your sweet representatives told me not just one but twice that when a promo in Alberta comes up please call us and we will switch you over to a new phone number and a better plan. So I did I call! Waisted id say over 4 hours on hold and got a hold of your sweet representative, he then put me on hold again and when he came back he told that I can have that plan and get my Alberta phone number. Then he proceed to tell me that I'd have to buy out my existing contract in order to get the 10g for $60. Please tell me where loyal customer that like me fits in your grand scheme of things here and my "sweets" Sask plan. Last time I checked 60 isn't 75. And being deceived from your customers service representatives and poor service makes my decision easy to switch over to Roger. Thank you for wiseass response to loyal customer who had nothing but problems with telus.

[slam5]

That is the reason my phone has no contract on it.  I paid it earlier this year so I'm sure they should treat me like a new customer.  At least that was what I was told.  Been with them for almost 20 years.  They better smarten up or I can switch without having to buy anything out.

[slam5]

Do you own your phone outright?

[drfunk]

Pfffft. You are funny with your "loyal customer" comments LOL.

There is NO loyalty on your part (as well as on my part). If there's a deal, you either beat it or at least match it. Otherwise, bye-bye.

If you didn't enjoy their service, you wouldn't stay. Simple as that.

[slam5]

Actually, all the carriers are like that. 

[drfunk]

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@Vik wrote:
Unfortunately this is my last contract with telus. After 8 years with them and many headaches with them they just get it together. This year I've moved provices, called them to switch my phone number, they advised me to keep my current one cause it was cheaper coming from Saskatchewan and whenever a promo plan comes in I'd have to call and ask them to switch me to that particular plan so they can change my number. 3 months go by I hear about this new 60$/10g plan that's being offered so I call and to my surprise I can't get through to any of the customer service representatives for 2 days. I finally get through and of course this offer isn't being given to existing customers "it's for new customers only" and the only way I can get it I'll have to buy out my phone and then I'd be able to get it. Like I said early I've been a client for over 8 years and only new clients get this particular phone, paying less for the phone and getting a better plan. I've very displeased with how old telus clients are being treated, and in no way I'll be resigning with them in the near future.

---

You shouldn't feel bad about the way Telus "treated" you. This would have been the SAME response from Rogers or Bell.

First of all, if you have a balance owing for a phone, NO company will cut you slack and forgive your debt. You must pay off the remaining balance on your phone before they allow you to either leave or change your plan. Common sense.

A co-worker of mine owed $80 (4 months left on their contract) and they paid it and was switched over to the plan (ROGERS).

Another co-worker signed a contract 4-months back (for a $0 iPhone 6S) and was told if she paid off her phone $600, they would gladly switch her (ROGERS).

Don't feel like a victim because you aren't.

[Vik]

I've called them 2 times this year to switch over my account for Sask to Alberta. Telus representative told me both times when a promo comes up call us and we will switch you without a question and the need to pay off my balance. If I wasn't told this I wouldn't be irritated. There is an obligation to a customer when there are noted made in my account stating what I was calling about and what was promised to me, honoring that is a main priority of a company. I'm not looking to get free stuff here I'm merely want what I was promised and the time I've waisted calling, waiting on hold all together probably over 10 hours. Do you get it?

[Britney]

I am in the same boat... I have been with Telus for almost 12 years now. You would think they would want to keep their current and loyal customers happy by offering them the same deal as a new customer, but apparently that is not the case. Once my contract is up, i will be switching to another provider.

[WestCoasterBC]

@Britneyif you have no device balance owing you can get the BYOD promo that is offered. If you have a device balance it must be paid off first..

[sixsongcd]

bull**bleep**. i have no device balance and have been on hold for THREE DAYS! i should've just switched providers.

[NFtoBC]

@sixsongcd

Your device balance status, and how busy the customer service system is are unrelated.

[WestCoasterBC]

Social media channel seems pretty quick to responses right now. www.twitter.com/TELUSsupport

[blame]

I made this account just to post this: Like everyone here I have been on hold all weekend, calls getting hung up on after 2+ hours on hold etc..  very frustrating.

I tried calling in this morning to see if they would still honour the plan, seeing as it has been their capabilities for handling volume that have resulted in me not getting through, not my lack of effort.  To my delight I got through in less than 5 minutes this time, the agent that answered was very helpful and apologetic, and within another 5 min I was set up with not only the $60/10GB plan but an additional $10 credit on my mobility account.

Telus wasn't equipped for this volume of interest, and they definitely could have set this up better (just having the plan available to switch to on My Account on the website could have probably taken care of 80% of their call volume), but they are willing to help once you get through.

TL;DR - I finally got through and they are still offering the plan as of 9:30am Mountain Time on Tuesday Dec. 19 

[Txeff]

5 minutes? I called at 8am MTN time and have been on hold for 1 hour and 49 minutes.... I understand they arent equipped to handle this volume of calls but they could cut this issue in half if they would allow stores to honor this promo as well. I went to 2 telus stores so far this morning and both told me they cant offer this plan in store.

[blame]

Yeah, 5 minutes calling *611. It took me by surprise actually, I was gearing up for another 2+ hour hold session. 

I went into my only local Telus store yesterday and was told that the only way they could put me on the plan was if I bought a phone from them for a new activation, or if I switched to Koodo. I also heard them tell another customer that they *think* the promo lasts until Thursday. I don't think the store staff were very well informed about this deal. An all around dropped ball by Telus.

But hang in there, I wish you the best of luck. I just wanted to post that the deal is still being honoured, I got it this morning.

[Txeff]

got through, Telus agent told me the system is down currently so she took my name, info, number, and said she hopes the system is back up in 15-20 minutes. At least this way they have to call me so I dont have to sit on hold.

[blame]

Oh dang, well it's progress I guess?  

I hope you get a call soon and get it all sorted out.  It has been a frustrating weekend, but will be worth it.  I will be saving over $200 a year with an extra 4GB of data a month. Totally worth it