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10GB PLAN for $60 and phone upgrade question?


I got the 10GB plan but paying $85 because of a phone upgrade. I also had to pay an upfront fee for the phone as well. My question is after the 2 years and the phone is paid off will the plan revert back to $60? I am basically paying $25 more a month but that is too pay the phone off ($600 over 2 years). If the plan won't revert back to $60 after the 2 years then its better to buy a phone out right and pay $60 a month. I can't get a hold of TELUS online chat and I can't even get through on *611. 

191 REPLIES 191

Just Moved In

Hi, I was connected with Telus today 3 times for 2 hrs. each 6 hrs... and was disconnected...Why they tell you to wait for 2 hrs and then drop the line...

Also I went to the store...but of course they cannot help you, expect to sell a new phone...

This is ridiculous, they told me to call customer service... I’m asking what service? Nothing works...

For the new phone they  add 25$ what will be a 85$ plan after 2 year term...

I think that, the cost of the phone has nothing to do with the phone plan...

Because you have to pay for it one way or the other...There’s no subsidy from phone company...

Just Moved In

I am saying goodbye to telus as well. After 8 years it is over because telus offers NEW customers 10gb plan for $60.00 per month, but they will not give it to loyal customers which have completed the 2 year contract. I was paying $85.00 per month for 6 gb and only 200 minutes of talk time.  I went to Rodgers and got unlimited everything and 10 gb for $60.00.  I am going to cancel my optic tv tomorrow as I have been on hold for over 3 hours with telus support..   Bye Bye telus !!!!

Just Moved In



Long time Telus Mobility customer here.  Does anyone know of any new Telus promo plans to combat the new Rogers/Fido 10GB $60 (and now Bell has the same thing) plan?




If you are on a current contract with telus you wouldn't be able to get it, I've learned that first hand. Only new customers are able to do so, which leaves existing customers paying more.

You are, you just need to pay off any remaining balance. It's a BYOD plan so you need to have your own device, not Telus' device that you're financing. 

My husbands plan is over and he could resign, we are on a family plan. Wonder if that would count as new customer

I used to work for Telus and have been loyal since leaving but this is bull #%!^. My husbands term is up, maybe we need to look at migrating to a new company.
I get through to them via phone or online

Just Moved In

 That Dosn,t seem Fair

 What is telus doing for Existing Clients.?



Walked in to a Telus shop, and asked for the plan change of the promotion. Shop only accept new customer, all existing client need to get their plan change over the phone with the call centre, which I'm on both my cell "611" & landline at their support line, still holding....

I've been on hold for an hour... A friend told me he had other friends on hold 2-3 hours earlier today.

After 3.5 hours waiting, I got disconnected. 2 mins later a very nice agent called me back, and within 5 mins we had everything switched over. 😄

did you have a balance on your device?


Community Power User
Community Power User
It was on their Deals and Bundles page, but now is absent.
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Why is the Telus site now showing the 10GB of data for $60 is shareable but I call the store and they say it is not.  Its for single lines only.  Can anyone explainTelus 10GB.JPG

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So if I'm an existing Telus customer with a current shared account and have a balance owing on both phones I can't get the 10gb for $60 offer?

You must have a $0.00 device balance.

So if I pay off my device balance I can still get it with two phones sharing the data?