12-18-2017 01:53 PM
I got the 10GB plan but paying $85 because of a phone upgrade. I also had to pay an upfront fee for the phone as well. My question is after the 2 years and the phone is paid off will the plan revert back to $60? I am basically paying $25 more a month but that is too pay the phone off ($600 over 2 years). If the plan won't revert back to $60 after the 2 years then its better to buy a phone out right and pay $60 a month. I can't get a hold of TELUS online chat and I can't even get through on *611.
12-18-2017 09:46 PM
let us know the follow cup response if you can! Thanks for sharing
12-18-2017 03:22 PM
I'm curious why the telus site is showing that the 10GB is shareable Canada wide. Any clarity on this
12-18-2017 03:37 PM - edited 12-18-2017 03:40 PM
12-19-2017 12:02 AM
12-19-2017 12:06 AM
It's to do with Freedom and how Rogers was testing the water...all the carriers mirror one another. From a per gigabyte price point, this deal can't be beat with the major carriers. Only the foolish would consider Freedom but I'm thankful they stirred the pot.
12-18-2017 04:21 PM
What's the APN? It's isp.telus.com or sp.telus.com. My APN is former one, I cannot use the hotpot. The plan is 10GB 60 dollars. Thanks.
12-18-2017 04:25 PM
12-18-2017 06:05 PM
Thanks so much for the reply. It works. But if I change the APN by myself, Does the data belong to 10GB? Will the telus charge me extra fee?
12-18-2017 11:57 PM
I just got this plan. Should anyone be generous enough and send me a PM on how to save some money on my next bill, I'd appreciate it. Thanks!
12-19-2017 12:33 AM
@haoxiaotian Your on the 10Gb plan and not being charged extra.. You’ve just changed the access point name APN it’s what telus uses.
12-19-2017 01:38 AM
12-18-2017 09:42 PM
12-18-2017 09:45 PM
@SteveMc Already answered in a thread you posted. You don’t need to hijack another thread. https://forum.telus.com/t5/Mobility-Services/Phones-connected-to-my-hotspot-can-t-access-the-interne...
12-18-2017 10:04 PM
12-18-2017 01:50 PM
Can you tell me if the 10GB Plan is Apple Watch (cellular) compatible?
12-18-2017 02:19 PM
12-18-2017 02:46 PM - edited 12-19-2017 03:49 AM
12-18-2017 03:22 PM
Is it customary for Telus to hang up on customers calling in after a 2 hour wait? This has happened to me multiple times over the past 2 days and drops customers from the queue. Conversely the same issue occurs for the online chat?
Is there a resolution to the issue? or should customers look into a different service provider?
12-18-2017 03:26 PM
Will Telus be honouring people's wishes to get this plan beyond the Dec 19th cut off due to the support issues we have all been receiving?
12-19-2017 03:30 PM
I'm just trying to get through to clarify why for a brief time yesterday they were showing shareable 10GB data on the telus site. tried to order but it directed me to call store...store told me to call 611...cant get through. facebook message sent but nothing. just want them to honour what was advertised
12-19-2017 03:32 PM
@jasonv93 The talk & text plans are not valid they're old plans you would have found using a google search. Those plans were out 2014 ish.