I got the 10GB plan but paying $85 because of a phone upgrade. I also had to pay an upfront fee for the phone as well. My question is after the 2 years and the phone is paid off will the plan revert back to $60? I am basically paying $25 more a month but that is too pay the phone off ($600 over 2 years). If the plan won't revert back to $60 after the 2 years then its better to buy a phone out right and pay $60 a month. I can't get a hold of TELUS online chat and I can't even get through on *611.
@SteveMc Already answered in a thread you posted. You don’t need to hijack another thread. https://forum.telus.com/t5/Mobility-Services/Phones-connected-to-my-hotspot-can-t-access-the-interne...
Is it customary for Telus to hang up on customers calling in after a 2 hour wait? This has happened to me multiple times over the past 2 days and drops customers from the queue. Conversely the same issue occurs for the online chat?
Is there a resolution to the issue? or should customers look into a different service provider?
I'm just trying to get through to clarify why for a brief time yesterday they were showing shareable 10GB data on the telus site. tried to order but it directed me to call store...store told me to call 611...cant get through. facebook message sent but nothing. just want them to honour what was advertised