10GB PLAN for $60 and phone upgrade question?
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I got the 10GB plan but paying $85 because of a phone upgrade. I also had to pay an upfront fee for the phone as well. My question is after the 2 years and the phone is paid off will the plan revert back to $60? I am basically paying $25 more a month but that is too pay the phone off ($600 over 2 years). If the plan won't revert back to $60 after the 2 years then its better to buy a phone out right and pay $60 a month. I can't get a hold of TELUS online chat and I can't even get through on *611.
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Howdy,
Long time Telus Mobility customer here. Does anyone know of any new Telus promo plans to combat the new Rogers/Fido 10GB $60 (and now Bell has the same thing) plan?
Thanks,
PNUS
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It is an in-store offer for new activations of a BYOD Plan.
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You are, you just need to pay off any remaining balance. It's a BYOD plan so you need to have your own device, not Telus' device that you're financing.
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Current promos at all carriers are to attract new customers and switchers.
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I get through to them via phone or online
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Walked in to a Telus shop, and asked for the plan change of the promotion. Shop only accept new customer, all existing client need to get their plan change over the phone with the call centre, which I'm on both my cell "611" & landline at their support line, still holding....
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*UPDATE*
After 3.5 hours waiting, I got disconnected. 2 mins later a very nice agent called me back, and within 5 mins we had everything switched over. 😄
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Why not give it a try and see?
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I'm pretty sure I was told long ago that they don't view tethered data any differently than handset data. So the answer should be yes, it is allowed.
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Same issue here, can't get through chat or phone with customer service...
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The 10GB plan is Not Shareable data between other cellphones on an account like a family plan (shareable data between phones). Making a hotspot tethering is allowed.
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I am on hold 1 hour, and their live chat seems to be disabled.
at the very least, the live chat should have agents on during working hours 9am to 5pm minimum, its Monday....
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This is absolutely ridiculous
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I think if you switch carriers you can get the same deal in a best buy or other store that sells phones and plans
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I still can't get through. Switched to Fido today - for some reason Telus doesn't want to keep existing customers who have been loyal to them for years.
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Yes, that's the same thing I was told on Saturday.
I am an existing Telus customer, on month to month, and I was on hold for 2hrs to talk to a CSR about switching to the $60/10GB plan. Once I got through, the CSR was very courteous and answered all of my questions professionally. One of my key questions was whether tethering/personal hot spot was allowed on this new plan. He did not know the answer, so he forwarded it to their own internal Tech Support team (who were also slammed on the weekend). I waited another 10min with the CSR, then he offered to call me back once he heard back. I was nervous that i'd lose my place, but he assured me he had my info down and would call me right back.
Long story short, he called me back in another 10 minutes to CONFIRM that tethering/personal hot spot was allowed on this new plan. He said that's exactly what the team told him. As discussed, the "non-shareable" part of this deal is in relation to family plan sharing, where multiple people share pooled data. Sharing with your own devices is fine. That's when I agreed to switch to the new $60/10GB plan.
However, after I was switched over, I also get the message about contacting Telus to enable Personal Hot Spot on my iPhone X right now. I emailed customer service yesterday, and expect a follow up response today (response eta is 24hrs).
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I called in at 6am PST and had been on hold for 2.5 hours and then got disconnected. I am now trying the chat option as I cannot sit on the phone while I am at work