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I got the 10GB plan but paying $85 because of a phone upgrade. I also had to pay an upfront fee for the phone as well. My question is after the 2 years and the phone is paid off will the plan revert back to $60? I am basically paying $25 more a month but that is too pay the phone off ($600 over 2 years). If the plan won't revert back to $60 after the 2 years then its better to buy a phone out right and pay $60 a month. I can't get a hold of TELUS online chat and I can't even get through on *611.
I can't seem to find the Bell page anymore.
Walked in to a Telus shop, and asked for the plan change of the promotion. Shop only accept new customer, all existing client need to get their plan change over the phone with the call centre, which I'm on both my cell "611" & landline at their support line, still holding....
Yes, that's the same thing I was told on Saturday.
I am an existing Telus customer, on month to month, and I was on hold for 2hrs to talk to a CSR about switching to the $60/10GB plan. Once I got through, the CSR was very courteous and answered all of my questions professionally. One of my key questions was whether tethering/personal hot spot was allowed on this new plan. He did not know the answer, so he forwarded it to their own internal Tech Support team (who were also slammed on the weekend). I waited another 10min with the CSR, then he offered to call me back once he heard back. I was nervous that i'd lose my place, but he assured me he had my info down and would call me right back.
Long story short, he called me back in another 10 minutes to CONFIRM that tethering/personal hot spot was allowed on this new plan. He said that's exactly what the team told him. As discussed, the "non-shareable" part of this deal is in relation to family plan sharing, where multiple people share pooled data. Sharing with your own devices is fine. That's when I agreed to switch to the new $60/10GB plan.
However, after I was switched over, I also get the message about contacting Telus to enable Personal Hot Spot on my iPhone X right now. I emailed customer service yesterday, and expect a follow up response today (response eta is 24hrs).