This thread's discussion is locked. If it doesn't give you the information you need,
head to its forum board for active discussions or to start a new discussion.
Thanks for your question, after researching the issue that you are having, it seems like there might be a hardware issue with the storage.
You will have to send the phone into repair. However, since you have had it for over 12 months, the manufacturer's warranty is no longer active so there might be charges for the repair.
For more information, please visit your closest TELUS store.