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mute button

Just Moved In

I can make a call on my cell phone, but when the person on the other end picks up, I can hear them but they cannot hear me.  I am not sure if I hit a button that put the mute on and/or how to fix it.  Can someone please help, it is just a simple telus phone.



It depends on your phone model, a good starting point would be a battery removal or if your device does not have a removable battery, a full restart (not sleep mode). If it still does not work, then it could be a hardware issue with the microphone, in which case you would need to take it in to a product care center for diagnosis. You can find a list of the closest product care center here

Can test the microphone by taking a video? If you get audio on a video recording then your microphone isn't the problem.


@-uaj319: In addition to the video test, suggested by 'Xray' try these. Test(1). Go to sound >tap >ringtones >scan the list >locate the ring.Silent >if selected >de-selected. We don't know the kind of phone, you own, but the (Samsung.S4.S5) it has a silent ring. The Iphone I've no clue.


Test(2). Call your Vmail if the recording is audible mute button, malfunction is eliminated. Test(3) Ask a friend

to call you if Uheard his voice, mute button is ok. So try too 'Dimo-x' link to take it for

diagnosis. Finally search in 'Google' How to fix Mute-button issues' in (Iphone & SGxy.s4.s5)  <ReadMe-soon>  "v9"



@v9-12 yrs.Telus mobile user & Ex-BC Tel cable installer.
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