iphone 5s Unlock


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I called Telus to get them to unlock my phone.  How long does it take for me to receive confirmation that it is now unlocked?  Do they send it as a text or email confirmation?

Community Power User
Community Power User

My phone gave no indication of being unlocked until I inserted a new SIM - then I went through the regular setup as a new phone.


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Hi Tori_s02!


In order to complete the unlock you will need to restore your iPhone in iTunes. You should receive the following message within iTunes after the restore: "Unlock Complete. Congratulations, your iPhone has been unlocked. To set up and sync this iPhone, click Continue."


Below is a link to a tutorial on restoring an iPhone:





Hello, I had my iPhone 5s unlocked a couple of weeks ago. I will not be using a different sim until Septemeber. How can I be sure that it is unlocked? Am I able to keep all the apps etc on the phone when using the new sim?
Community Power User
Community Power User

The SIM won't affect the apps on the phone. SIM cards only have storage capacities measured in kilobytes. Apps are in the megabyte > gigabyte range.

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